Full disk access issue after upgrade to macOS Ventura

[Mark Coxen 0]

MAC OS 13 Ventura has an issue with the full disk access settings even after updating the Privacy settings in system preferences, ESET continually pops us with a warning to update the settings and disrupts other applications running, anyone else having the same issue?

[Marcos 5,070]

Please read https://support.eset.com/en/kb8339 for instructions how to fix it.

[enk1 0]

5 hours ago, Marcos said:

Please read https://support.eset.com/en/kb8339 for instructions how to fix it.

It's not working. I tried it twice. Only one icon seems to appear after removing (ESET Cyber Security Pro) and issue remains

[Marcos 5,070]

9 hours ago, enk1 said:

It's not working. I tried it twice. Only one icon seems to appear after removing (ESET Cyber Security Pro) and issue remains

Please open a support ticket then. I for one am not aware of a case when the instructions wouldn't work.

[Mark Coxen 0]

So no matter how many time you update the settings on MAC system, the annoying pop up (7 times trying to compile this update), there was a small update this morning on ESET, but this issue is annoyingly persistent.

Even after disabling most features on ESET, this still continues

How do you open a support ticket as everything on the site and the software seems to point to the Forum, I have even Maile my PC supplier for assistance to have this resolved.

 

 

[Marcos 5,070]

Did you follow all the steps outlined in the above mentioned KB?

1.  Did you disable the slider next to:
   1. ESET CyberSecurity
   2. ESET Real-time file system protection
   3. Installer?
2. Did you click "-" then?
3. Did you wait until the applications appear automatically in the list again?
4. Did you reboot the system eventually?

A link to contact tech. support is found at the bottom of https://support.eset.com/en/home. You just need to go 2-3 steps through the wizard (typically by selecting the last option along the line Other issue or question) until you reach the support form.

[HarryEEN 0]

I am facing the exact same issue the last couple of days, I have tried a couple of times to enable and disable the slider as you said, I have rebooted multiple times, even uninstall and install the Cybersecurity Pro that I currently have. My issue is exactly the same as the two users above, in both my personal MacBook Pro M1 and my professional Mac M1 one. The mentioned KB is not really useful for the particular case, since giving access to the full disk, doesn't seem to be the issue.

Thanks

[Marcos 5,070]

I've heard that the speed of clicking may matter on slower systems. Anyways, the issue was reported to Apple and we're waiting for them to respond.

[Horatio 0]

I have exactly the same issue and exactly the same experience. I have a 2021 MacBook Pro, so there should be no speed issues. I guess I'll have to open a ticket, too.

 

[Bison47 0]

I have exactly the same problems on my MacBook Air M1 2020. Tried solution offered here with no result at all. Does anybody know latest recommendations of Apple to resolve the problem? Or they are informed only?

[Riles 0]

I am having the same issues these other people are experiencing with no discernible fix. M1 upgraded to Ventura OS

[Marcos 5,070]

The above instructions have resolved the issue for all users as far as I know. If it doesn't work for you, try it again while clicking slower before opening a support ticket.

[Cookinclay 0]

I have tried it many times following the instructions. Do I need to uninstall Security Pro? I am not an IT person. Some of the parts under the security/privacy do not appear. Please advise.

[Marcos 5,070]

6 hours ago, Cookinclay said:

I have tried it many times following the instructions. Do I need to uninstall Security Pro? I am not an IT person. Some of the parts under the security/privacy do not appear. Please advise.

Please try following the above instructions again while clicking slower, allegedly it can have an effect on certain systems. Should the problem persist, open a support ticket please. The issue has already been reported to Apple.

[JBinAussie 0]

I've been trying to get Cyber Security working on an Intel Macbook Pro for the last three days! I've followed the instructions to the letter and am still getting the VERY annoying popup every minute or so. Every time I trying re-installing it I get different options in the Full Disk Access list but I never get all three as shown in the so called "solution". It's now 12th November and this still hasn't been fixed.

[Marcos 5,070]

The issue was reported to Apple. As far as I know, the solution described in the KB worked for our users. If there's an issue, I'd suggest contacting customer care who would check it step-by-step with you.

[Michael A 1]

ESET has worked great since I chose this application in March 2022. I have had the same issue with the Ventura OS with no resolution for about a month now. Because it no longer works, I am cancelling my auto renewal and foregoing the rest of my paid subscription and moving on to another solution.

 

(BTW, The screen Captcha used in this forum does not work on IOS)

[JBinAussie 0]

The solution as described does not work! I have tried to follow it exactly on multiple occasions and it NEVER works  As I have originally stated the options to allow full disc access never seem to appear in the list so how can I disable and re-enable them??  I'll try contacting support as you mention and unless this is sorted soon I feel I'll have to cancel my three licenses and move to a different option.

[Marcos 5,070]

As you can see on various websites, every AV vendor is affected by this Apple bug.

https://forum.kaspersky.com/topic/kaspersky-asks-for-full-disk-access-after-upgrade-to-macos-13-ventura-28823

https://www.wired.com/story/apple-macos-ventura-bug-security-tools/

Everybody recommends the very same instructions to fix it as we do: https://support.eset.com/en/kb8339.

If it doesn't help, uninstall ESET and install it from scratch after the upgrade to Ventura. This should ultimately resolve the issue.

[bEeReE 4]

On 11/27/2022 at 10:47 AM, Marcos said:

As you can see on various websites, every AV vendor is affected by this Apple bug.

https://forum.kaspersky.com/topic/kaspersky-asks-for-full-disk-access-after-upgrade-to-macos-13-ventura-28823

https://www.wired.com/story/apple-macos-ventura-bug-security-tools/

Everybody recommends the very same instructions to fix it as we do: https://support.eset.com/en/kb8339.

If it doesn't help, uninstall ESET and install it from scratch after the upgrade to Ventura. This should ultimately resolve the issue.

Whether the same issue may exist, faster ones already provided a fix, not?

https://support.home.sophos.com/hc/en-us/articles/10574425652756-Mac-10-4-1-November-3-2022
https://support.kaspersky.com/15579#21.1.0.150g

 

[Diagco 0]

Hi, 

I had a huge problem today with eset. I actually had the popup to grant full acess to disk but when i did that the computer start to slow down until not working at All. I was not able to do a thing on the computer even when i rebooted 10 times. So i decided to start in safe mode and remove eset. 

After that everything came back and worked just fine. I'm really disappointed because it took 2 hours to solve my problem and i was in the middle of a client meeting.

You should put in the window that we have to update ventura and eset befor doing anything else. 

I hope it wil help other people who are having the same issue because nothing exists about this problem and i'm quiet sure i'm not the only one in the entire world. 

[Diagco 0]

Edit: 

I tried to reinstall the antivirus today and i have the exact same problem. When I have the popup to put my password to grant acess to eset everything just freeze and the computer does not respond anymore. 

 

What's going on?