mars_ots 2 Posted October 17, 2022 Share Posted October 17, 2022 Hi, I am trying to upgrade ESET Protect version to the latest and got the error code: 1603. I am updating from 9.0 to 9.1 using the All-in-one installer. I was able to upgrade before the same from 8.0 to 9.0 with no error but this time it errored out. I restarted the server where the ESET Protect resides and still the same. The machine where the ESET Protect resides also has ESET Server Security product installed. Hoping for some help. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 18, 2022 Administrators Share Posted October 18, 2022 Please provide the install log that should open after clicking the "log files" hyperlink. Link to comment Share on other sites More sharing options...
mars_ots 2 Posted October 18, 2022 Author Share Posted October 18, 2022 (edited) Hi Marcos, please see attached log file sent to your profile inbox directly. Edited October 18, 2022 by mars_ots Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 18, 2022 Administrators Share Posted October 18, 2022 Quote (UNKNOWN) Error 1921. Service 'ESET PROTECT Server' (EraServerSvc) could not be stopped. Verify that you have sufficient privileges to stop system services. Did you get a UAC window to elevate permission upon running the AiO installer? If so, I would recommend opening a support ticket for help with troubleshooting the issue. Link to comment Share on other sites More sharing options...
mars_ots 2 Posted October 18, 2022 Author Share Posted October 18, 2022 I did not get a UAC window. I just right click the AiO file and run as administrator. I was able to do so without error when I upgraded from 8.0 to 9.0 ver. I will create a support ticket. Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 18, 2022 Administrators Share Posted October 18, 2022 When I run setup.exe via Run as administrator, I get a UAC window so maybe this is the problem: Link to comment Share on other sites More sharing options...
Solution mars_ots 2 Posted October 19, 2022 Author Solution Share Posted October 19, 2022 Issue was resolved with ESET support ticket. The error code 1603 usually pertains to restart the server. I did restart the server but when I restarted it again with the advise of ESET support and the installation was successful. Link to comment Share on other sites More sharing options...
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