Gamid 0 Posted October 15, 2022 Share Posted October 15, 2022 Good day. I paid for the product ESET through the web site in Azerbaijan, but after the payment i didn't receive any confirmation email or email with activation code. Also i tried to contact local distributor and already created 2 tickets using the web page but still no answer from them. I've got a receipt, so can provide it if needed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 16, 2022 Administrators Share Posted October 16, 2022 It is necessary to contact the seller. You can check https://eset.az/az if the distributor has a phone contact and call them. If you don't get a response after 3-4 work days, provide me with the ticket number. Link to comment Share on other sites More sharing options...
Gamid 0 Posted October 17, 2022 Author Share Posted October 17, 2022 Good day. There is no phone number on their web page. The only way to contact them is using support desk. My ticket was registered on 12.10 and still no answer. Ticket number is 0001498568 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 17, 2022 Administrators Share Posted October 17, 2022 We have reached out to your local ESET distributor regarding your ticket and waiting for more information. Link to comment Share on other sites More sharing options...
Gamid 0 Posted October 25, 2022 Author Share Posted October 25, 2022 Good day. still can't reach our local support team and no news from their side. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 25, 2022 Administrators Share Posted October 25, 2022 Did you use a different email address than gXXXd.kXXXXXv@outlook.com when purchasing the license? I'm asking since there is no license registered to this email address so unless you used a different one you shouldn't have been charged. Link to comment Share on other sites More sharing options...
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