My smart scan is stuck

[Guest Garyw]

I am running a smart scan and it keeps getting stuck on the same file. The ESET icon turns but the scan does not move forward for several hours.

[Marcos 5,070]

Please open a support ticket. You have posted as a guest in the Quick questions forum which is not intended for reporting issues. Moreover we don't even know what ESET product the issue concerns (Windows, Mac, Android, Linux).