jg0 0 Posted October 11, 2022 Share Posted October 11, 2022 I'm trying to install Eset Internet security on old laptop with Windows 8.1, but it always ends with error MSI.1923. I found some solutions here on forum, but none has helped. ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted October 11, 2022 Administrators Share Posted October 11, 2022 The service "ESET Service" (ekrn) could not be installed. Check that you have the appropriate rights to install system services. Please provide a Procmon log from installation along with fresh ELC logs collected afterwards. Link to comment Share on other sites More sharing options...
jg0 0 Posted October 11, 2022 Author Share Posted October 11, 2022 I tried to install with 'run as administrator', but it failed again. Here are logs from Procmon and ESET Log Collector. Logfile.zip ELC_logs1.zip Link to comment Share on other sites More sharing options...
Solution jg0 0 Posted October 12, 2022 Author Solution Share Posted October 12, 2022 I used Eset uninstaller in safe mode and it helped. After that installation was succesful. Link to comment Share on other sites More sharing options...
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