Tonyset 3 Posted October 11 Share Posted October 11 Hi, I bought ESS and I wanted to install password manager, but I can't login, it tells me error password master or email, but they are correct because it is an archive created some time ago with the trial version. I also tried to reset and remove the license but nothing always gives me an error, whatever email I enter. how can I reset everything ?. Regards PS error ID: 6483c102-3c1d-4897-b6e9-ce0877668302 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,485 Posted October 11 Administrators Share Posted October 11 If you have your recovery key, you can change the master password: If you don't have it, contact customer care with a request to delete your password store (you will lost saved passwords). Then you'll be able to create a new password store associated with the same email address. Tonyset 1 Quote Link to comment Share on other sites More sharing options...
Tonyset 3 Posted October 11 Author Share Posted October 11 Hello @Marcos, password manager tells me that the Recovery Key is invalid, so I will contact customer service and let you know, Thanks Quote Link to comment Share on other sites More sharing options...
Solution Tonyset 3 Posted October 13 Author Solution Share Posted October 13 Hello, I had the password store associated with the email reset by the support, but it still gave me error, so I solved by creating a new account with a new e-mail. Thanks Quote Link to comment Share on other sites More sharing options...
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