eclipse79 4 Posted October 7, 2022 Share Posted October 7, 2022 Hello, I need to change the web protection area, in particular I should change the blocked categories. For Android and Windows policies I have no problems. When I try to modify a Mac Policy, I got "string not found" instead of category names. Is it a general issue? I am attaching a screenshot. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 7, 2022 Administrators Share Posted October 7, 2022 Please open a support ticket since we'll need to check a particular module in your instance. Provide the instance ID found in EBA -> Help -> About: ESET PROTECT Cloud, Version 3.5.9.1 ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 7, 2022 Author Share Posted October 7, 2022 4 minutes ago, Marcos said: Please open a support ticket since we'll need to check a particular module in your instance. Provide the instance ID found in EBA -> Help -> About: ESET PROTECT Cloud, Version 3.5.9.1 ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Thank you for your reply, I opened a ticket and reported the ID, as you suggested. Thanks Fabio Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 7, 2022 Author Share Posted October 7, 2022 I add that this issue is not localization-dependant. It happens in italian language and english too. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 7, 2022 Administrators Share Posted October 7, 2022 My Web Control rule window looks differently when editing a rule: Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 7, 2022 Author Share Posted October 7, 2022 It seems to me that your screenshot is related to Windows policy (I see "Apply during >7.0" only in windows policy). My policy is for mac. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,069 Posted October 7, 2022 Administrators Solution Share Posted October 7, 2022 You are right. I was able to reproduce it and reported it as a bug. P_EES6M-6725 Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 7, 2022 Author Share Posted October 7, 2022 (edited) 4 minutes ago, Marcos said: You are right. I was able to reproduce it and reported it as a bug. P_EES6M-6725 Thanks, can you please report also that almost all fields in the table rules are missing? Thanks Fabio Edited October 7, 2022 by eclipse79 Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 13, 2022 Author Share Posted October 13, 2022 On 10/7/2022 at 4:39 PM, Marcos said: You are right. I was able to reproduce it and reported it as a bug. P_EES6M-6725 Hello Marcos, do you have any news about the resolution of this bug? It is blocking issue, we cannot modify the web settings of any mac policy. Thanks Fabio Link to comment Share on other sites More sharing options...
eclipse79 4 Posted October 24, 2022 Author Share Posted October 24, 2022 On 10/7/2022 at 4:39 PM, Marcos said: You are right. I was able to reproduce it and reported it as a bug. P_EES6M-6725 It seems that now the policy shows correct category names. Link to comment Share on other sites More sharing options...
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