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ESET Internet Security doesn't start after Windows update to 22H2


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Hello,

I've just updated my Windows computer to the new 22H2 version and since the update ESET doesn't start. No matter if I launch it regularly or with administrative privileges it just doesn't start. What's also weird is that it seems to not even create a new process, ESET doesn't show up, not even for a second, in the Task Manager.

Have you got any tips or ideas on how to fix this?
Thanks in advance.

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  • Administrators

Please open a support ticket. We haven't had a single issue after upgrading to Windows 10/11 22H2.

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Hello,

I'm stuck as well just after the same upgrade. Eset doesn't start anymore and I can't uninstall it. I open up a support ticket and hope Eset team will do their best to fix it.

You're not alone Edfor.

Best regards

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  • Solution

Hello,

I also couldn't uninstall ESET using the regular methods (gave an error that I can't remove services, even though my account has administrative privileges) but after using the ESET Uninstall Tool in safe mode and reinstalling ESET, it seems to work like a charm. Only thing I noticed during the uninstallation was that the ESET version was marked for Windows 10, other than that don't know what could have caused the problem.

Either way, thanks for your help and hope this helps.

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  • 4 weeks later...

I just communicated with Daniel B at ESET support about a related issue. ESET Protect update to version 9.1.2060 coincided with Windows Update to Win 10 22H2. My computer would not reboot after both installs ran -- I got a flashing blue/black screen. I was able to use a Dell utility to restore to a point a day or two earlier and get back up and running. Daniel B advised that Win 10 22H2 is not officially supported yet, so I should hold off on installing. However, after I paused Windows updates to remain on Win 10.0.19044 (21H2), and allowed the ESET update to 9.1.2060, the problem of the flashing blue/black screen returned.

So, there appears to be a problem with the update to 9.1.2060 on my computer. It is a Dell Precision 7740 with NVidia Quadro RTX 3000. Based on the flashing screen, I have the feeling the issue is graphics related, but I'm no expert.

Daniel B's parting advice was to use the ESET uninstall tool, then update to 22H2, then reinstall ESET Protect.  I would be interested in any feedback from others who might have insight on whether this could be a unique problem with ESET on my hardware or other perspectives. 

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Endpoint 9.1.2060 fully supports Windows 10 22H2 as well as Windows 11 22H2. I for one have not noticed any reports of graphical issues like flashing blue/black screen. Please provide a footage of how it looks like. Also try reinstalling VGA drivers. Should the problem persist and a clean installation of Windows is not an option, open a support ticket please.

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