ESET Protec Cloud Down?

[LesRMed 22]

I've been trying to login for about 30 minutes or so and keep getting the Something went wrong... Thried with a different browser and got the same thing.

 

[itman 1,659]

Eset Status Portal indicates all services are operational:

[LesRMed 22]

I don't know. I've tried on two different computers and with different browsers and get the same thing. 

[itman 1,659]

Make sure that Eset Push Notification service is operational via an established connection via port 8883. You can also try to ping one of the below IP addresses:

[LesRMed 22]

Maybe there's an outage somewhere that's affecting me. I can't ping any of their IP's. I know nothing has changed on our end (I'm the Systems Admin). This just started a while ago. I'll see what happens in the morning.

Interestingly enough, I can log into out MSP account with no problem. 

Edited September 27, 2022 by LesRMed

[Nightowl 202]

9 hours ago, LesRMed said:

Maybe there's an outage somewhere that's affecting me. I can't ping any of their IP's. I know nothing has changed on our end (I'm the Systems Admin). This just started a while ago. I'll see what happens in the morning.

Interestingly enough, I can log into out MSP account with no problem. 

See if a different DNS server can help you, and it could be related to the ISP somehow , not being able to reach some places , it happens

[LesRMed 22]

It's all good this morning.

[Peter Randziak 1,130]

Hello guys,

we have an entry for such issues reported on the Status portal https://status.eset.com/incidents/6ytcjn9mf32h 

If you encounter the issue, please provide us with:

1. Affected EPC instance ID(s)
2. Exact time when the customer encountered the error (including time zone info)
3. The error code received.

You can send me a private message with the data.

Peter