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ESET Protec Cloud Down?


LesRMed
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I've been trying to login for about 30 minutes or so and keep getting the Something went wrong... Thried with a different browser and got the same thing.

 

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Make sure that Eset Push Notification service is operational via an established connection via port 8883. You can also try to ping one of the below IP addresses:

Eset_Push.png.daa698a5011e67d20444114cf2cb90b9.png

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Maybe there's an outage somewhere that's affecting me. I can't ping any of their IP's. I know nothing has changed on our end (I'm the Systems Admin). This just started a while ago. I'll see what happens in the morning.

Interestingly enough, I can log into out MSP account with no problem. 

Edited by LesRMed
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  • Most Valued Members
9 hours ago, LesRMed said:

Maybe there's an outage somewhere that's affecting me. I can't ping any of their IP's. I know nothing has changed on our end (I'm the Systems Admin). This just started a while ago. I'll see what happens in the morning.

Interestingly enough, I can log into out MSP account with no problem. 

See if a different DNS server can help you, and it could be related to the ISP somehow , not being able to reach some places , it happens

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  • ESET Moderators

Hello guys,

we have an entry for such issues reported on the Status portal https://status.eset.com/incidents/6ytcjn9mf32h 

If you encounter the issue, please provide us with:

  1. Affected EPC instance ID(s)
  2. Exact time when the customer encountered the error (including time zone info)
  3. The error code received.

You can send me a private message with the data.

Peter

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