Update Error ESET File Security for Linux

[Help Desk San 1]

ESET File Security for Linux 7.2.578.0

The following error occurs every hour.
□Error updating Antivirus modules: Error creating temporary file name. 

The following paths appear to be the source.
□/var/log/esets/eset-syslog.log 

Please let me know if you know the cause and how to deal with it.

[kurco 19]

Hi,

this looks like some issue during regular update of modules, they are triggered each hour. Would it be possible to send logs for further investigation? (Collect logs | ESET File Security for Linux | ESET Online Help). On first sight, I would tell, that product has issue to create temp file during download of latest modules. Maybe you could check, if there is enough space and also if there aren't some special write restrictions. 

Regards,
Kurco

Edited September 27, 2022 by kurco

[Help Desk San 1]

Hi, Kurco

The following logs?

-Collect logs
sudo /opt/eset/efs/sbin/collect_logs.sh

[Help Desk San 1]

24 minutes ago, Help Desk San said:

Hi, Kurco

The following logs?

-Collect logs
sudo /opt/eset/efs/sbin/collect_logs.sh

Hi, Kurco

Which logs are needed?

eset-syslog.log ???
efs_info ???
audit.log ???

[kurco 19]

Hi,

"/opt/eset/efs/sbin/collect_logs.sh" is a script, which collects every useful logs and creates an archive from them, when executed. Would be best to have this, but basically system logs could be enough (depends on distribution, could be "syslog", "messages" etc). Honestly, I'm not sure what "eset-syslog.log" contains, because this isn't created by default by our product. Most probably, it's some custom configuration of syslog. 

Logs could be send to me by private message, you don't need to attach them here to be accessible for everyone. 

 Kurco

[Help Desk San 1]

I sent you the log.
Please check it.

Response will be slow because business time is over in Japan.

[Marcos 5,074]

Did you check /var/tmp which I assume is the folder where temporary files are created? It's possible that there are a lot of NUP*.tmp files for some reason and therefore new ones cannot be created.

[Help Desk San 1]

Hi Marcos

Do I just delete NUP*.tmp?
Do I need to check permissions and free space?

[Help Desk San 1]

There is no nup file in /var/tmp.
The files are located in the following paths

/var/opt/eset/efs/lib/data/updfiles:
TOTAL 96068
drwxr--r-- 2 eset-efs-updated eset-efs-daemons     4096  6月 13 15:44 2022 xxx.xxx.xxx.xxx_2221
drwxr--r-- 2 eset-efs-updated eset-efs-daemons     4096  9月 15 06:40 2022 base_nonnups
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons  1475908  2月 11 18:17 2022 em001_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons   447492  2月 11 18:17 2022 em001_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    75426  2月 11 18:17 2022 em001_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons 68597033  2月 11 18:17 2022 em002_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons  2019747  2月 11 18:17 2022 em003_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons  2731720  2月 11 18:17 2022 em004_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons   415616  2月 11 18:17 2022 em005_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    73894  2月 11 18:17 2022 em005_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    37276  2月 11 18:17 2022 em017_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    99782  2月 11 18:17 2022 em017_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons   394305  2月 11 18:17 2022 em022_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons   186279  2月 11 18:17 2022 em022_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons     5246  2月 11 18:17 2022 em022_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    15387  2月 11 18:17 2022 em029_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    57385  2月 11 18:17 2022 em029_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    16722  2月 11 18:17 2022 em029_64_l2.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons  1326146  2月 11 18:17 2022 em037_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons     2983  2月 11 18:17 2022 em037_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons   194525  2月 11 18:17 2022 em052_64_l0.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    57747  2月 11 18:17 2022 em052_64_l1.nup
-rwxrwxr-x 1 eset-efs-updated eset-efs-daemons    76159  2月 11 18:17 2022 em052_64_l2.nup
-rw------- 1 eset-efs-updated eset-efs-daemons   207782  9月 18 04:40 2022 lastupd.ver
-rw------- 1 eset-efs-updated eset-efs-daemons   207782  9月 18 04:40 2022 mod.ver
-rw------- 1 eset-efs-updated eset-efs-daemons    98401  6月 13 15:45 2022 nod1628.nup
-rw------- 1 eset-efs-updated eset-efs-daemons  7131740  6月 13 15:45 2022 nod395C.nup
-rw------- 1 eset-efs-updated eset-efs-daemons   594774  6月 13 15:45 2022 nod4319.nup
-rw------- 1 eset-efs-updated eset-efs-daemons 10672769  6月 13 15:45 2022 nod4615.nup
-rw------- 1 eset-efs-updated eset-efs-daemons   641894  6月 13 15:45 2022 nodA9F9.nup
-rw------- 1 eset-efs-updated eset-efs-daemons   212604  6月 13 15:45 2022 nodC9F8.nup
drwxr--r-- 2 eset-efs-updated eset-efs-daemons     4096  9月 15 06:40 2022 reverse
-rw------- 1 eset-efs-updated eset-efs-daemons   207782  9月 18 04:40 2022 upd.ver

/var/opt/eset/efs/lib/data/updfiles/xxx.xxx.xxx.xxx_2221:
TOTAL 204
-rw------- 1 eset-efs-updated eset-efs-daemons 207782  9月 18 04:40 2022 update.ver

/var/opt/eset/efs/lib/data/updfiles/base_nonnups:
TOTAL 42008
-rw------- 1 eset-efs-updated eset-efs-daemons 43011736  9月 15 06:40 2022 nod3EAD.nup

/var/opt/eset/efs/lib/data/updfiles/reverse:
TOTAL 28
-rw------- 1 eset-efs-updated eset-efs-daemons 26777  9月 15 06:40 2022 nodFF83.nup