mrm0rgan 0 Posted September 17, 2022 Share Posted September 17, 2022 i have viewed other threads but they were 5 to 6 years old. i have windows 11 im trying to hook up my phone through usb so i can access the usb card to put music on it and i have an error in my device manager driver details say it usb device descriptor failed edevmon.sys thats your .sys file right? how do i fix it or where can i download and update that sys file? i have eset version 15.2.17.0 any help would be appreciated thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,926 Posted September 17, 2022 Administrators Share Posted September 17, 2022 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Connect the phone to your PC to reproduce the issue Stop logging Collect logs with ESET Log Collector Open a support ticket and supply ELC logs when asked by support personnel. Link to comment Share on other sites More sharing options...
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