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exclude from detection is greyed out

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the most annoying part of this AV is having to go through the long procedure to just exclude a specific file.
when i get a popup that a file is infected,  the option to exclude it from detection is greyed out, i have to manually do this in the UI.

i've only just started my trial to see how eset plays out and i dislike the UI.

how do i fix this "exclude from detection" greyed out box thing?

Edited by adzkii
small edit
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"Exclude from detection" in the alert window is available only for potentially unwanted and unsafe applications. What was detected that you would like to exclude? Could you post a screenshot of the alert?

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