exclude from detection is greyed out

[adzkii 0]

the most annoying part of this AV is having to go through the long procedure to just exclude a specific file.
when i get a popup that a file is infected,  the option to exclude it from detection is greyed out, i have to manually do this in the UI.

i've only just started my trial to see how eset plays out and i dislike the UI.

how do i fix this "exclude from detection" greyed out box thing?

Edited September 12, 2022 by adzkii
small edit

[Marcos 5,072]

"Exclude from detection" in the alert window is available only for potentially unwanted and unsafe applications. What was detected that you would like to exclude? Could you post a screenshot of the alert?