Jump to content

Endpoint antispam seems to be moving emails back to inbox


Recommended Posts

Using 9.1.2057.0 Endpoint under Windows 10 pro and Outlook 365 version 2208 Build 15601.0088 with Microsoft 365 Exchange.  When we mark items with ESET as spam, they move to Junk Email folder, and get marked as [SPAM] .  A few seconds later, they pop up in the Inbox without the [SPAM] tag.  They are being moved by some process back into the Inbox.

It is only readily observable on one user's account (who gets a lot of spam), and it seems as though it has been happening since upgrading to version 9.1.2051.0, but could have been happening longer as they only reported it to me recently.

Link to comment
Share on other sites

We suspect this is known issue starting from already nonexistent ver 2051. We experienced this nightmare at the very beginning of July. According to some opinions of other users in v 2057  this problem has not been solved (we do not decided to run antispasmodic option unless is finally fixed). Your post looks to confirm that eset is still working on a solution

Up to ver 2046 anti spam was working properly.  Maybe Marcos will give us any updated info 
https://forum.eset.com/topic/33024-outlook-and-eset-outlook-add-in-sync-issuesconflicts/#comment-153420

Link to comment
Share on other sites

  • Administrators

Endpoint v9.1.2057 doesn't re-scan / touch emails in the Junk folder. If they are moved from the Junk folder to inbox without your knowledge, it must be that another device with access to the mailbox has an older version of Endpoint installed.

Link to comment
Share on other sites

A little experimentation with 9.1.2057:  Marked messages as SPAM. They go to Junk Email folder. Turned off anti-spam feature in ESET on that one client.  They don't go back to Inbox after waiting several minutes.

If there is some other process that is unmarking and moving them back to the Inbox, it appears it is turning off when I turn off the Anti-spam feature of ESET.

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...