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ESET Secure Authentication - push problem

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Guest Frody

There have been problems with ESET Secure Authentication since yesterday. When logging in, a push pops up in the application on the phone but the answer is not sent to the server. Only OTP works. Does anyone also have similar problems? Is it a global problem?

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Guest FMZA


Is there any update on this issue yet, as we are also unable to add accounts to the Eset Authenticator mobile app on Android hence this is a big problem for our company as we can not onboard new users.


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Guest SW_

Hello, we also need an update for internal communication. As it seems to be a larger issue we need to know if the service will be running tomorrow?

Thank you. 

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  • Administrators

The issue has been pinpointed and addressed. The situation appears to have returned to normal and push authentication works. We apologize for the inconvenience.

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  • Administrators
9 minutes ago, Guest RSBTim said:

Could we have more explanation about this crash and its resolution ?

There were no crash issues reported. If you are still encountering any issues with ESA, please open a support ticket. Also please note that this Quick question forum is not intended for reporting issues as per this forum rules:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

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