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Computer(Server2012) not shown in Protect Cloud, but in MSP Administrator

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Guest Lars



i have two Hyper-V VMs (Server2012R2) installed with Eset Management Agent (9.1.1298.0) and Server Security (9.0.12013.0).

In the MSP Administrator I can see that both are using one license, 
but in Protect Cloud they don't show up. (Customer assignment is correct)




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  • Administrators

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors.

You have posted in the Quick questions forum. One of this forum rules read:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

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