Joffre Ponce 0 Posted August 23, 2022 Posted August 23, 2022 Please I need to recover the authenticator to enter my account, I changed my phone and I don't have the backup codes
ESET Staff MichalJ 434 Posted August 24, 2022 ESET Staff Posted August 24, 2022 Hello, You should contact ESET Support. After we verify your identity, our support team should be temporarily able to disable the 2FA so you can reset your password / login. Btw, backup codes have been sent to the address to which you have registered the ESET Business Account. Just search for "backup codes", and you should be able to find them, as they are sent automatically when 2FA is enabled.
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