Lab24 0 Posted August 22, 2022 Share Posted August 22, 2022 Hello, I have recently installed eset Internet Security (v. 15.2.17.0) on a new computer. On setting up my email account in Microsoft Outlook (the desktop program), I noticed lots (around 100) emails being classified as spam whilst Outlook downloaded emails from the server - a few of which were genuine spam, but most of which were either from perfectly safe mailing lists, or - in a few cases - important emails: one from my bank, and another from my Mother! Eset added [SPAM detected by ESET] to their subjects. I had a look in settings, and managed to turn off eset adding text to email subjects (via 'advanced setup' > 'Web and email' > 'Email client protection' > 'Antispam protection' > 'Add text to email subject'). I also changed the 'folder' setting, so future messages eset identifies as spam are moved to a special 'Spam (detected by eset)' folder - that way, for each email, I can see whether it was my email provider or eset that identified it as spam. Is there a way I can remove [SPAM] and [SPAM detected by ESET] from these email subjects? I have marked the safe emails as 'not spam' and added their addresses to the safe senders list, but the altered subjects remain. Thank you, William Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted August 22, 2022 Administrators Share Posted August 22, 2022 After reclassifying a message as not spam the message is moved to Inbox and the "[SPAM]" prefix is removed from subject. Link to comment Share on other sites More sharing options...
Lab24 0 Posted August 23, 2022 Author Share Posted August 23, 2022 (edited) Thanks for getting back. Unfortunately, emails still have [SPAM] in their subjects, even after marking as not spam (right clicking > 'eset internet security' > 'Not spam'). I'm not sure if I'm doing something wrong? Edited August 23, 2022 by Lab24 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted August 23, 2022 Administrators Share Posted August 23, 2022 I'd recommend opening a support ticket if you are able to reproduce it, ie. if you mark a test email as spam and then as not spam and the "[SPAM]" prefix won't be removed from subject. Logs should be collected as follows: Close MS Outlook Enable advanced logging under Help and support -> Technical support Launch MS Outlook and reproduce the issue Stop logging Collect logs with ESET Log Collector . Link to comment Share on other sites More sharing options...
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