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cannot activate ESET V9 with ECP.20006 error


safety
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Hello!

We have several requests from Windows XP customers who cannot activate ESET V9 with ECP.20006 error. (The same issue with Endpoint Antivirus 6.5.) Also, we have reproduced the error in our test environment. Could you help to solve this issue, please?

Thanks a lot!

Edited by safety
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Hello,

colleague tried to install and activate the v.9 and it worked.

Anyway as the version 9 is already EoL ( https://support-eol.eset.com/en/policy_home/product_tables.html ), please use a supported version of ESET product to install and activate, ideally the latest one available at https://www.eset.com/int/download-home/

 

Peter

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54 minutes ago, Peter Randziak said:

Hello,

colleague tried to install and activate the v.9 and it worked.

Anyway as the version 9 is already EoL ( https://support-eol.eset.com/en/policy_home/product_tables.html ), please use a supported version of ESET product to install and activate, ideally the latest one available at https://www.eset.com/int/download-home/

 

Peter

Did you test it on Windows XP x32 or x64? We have a problem on x32 systems.

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9 hours ago, safety said:

The same issue with Endpoint Antivirus 6.5

Looks like Eset has removed on-line documentation for this version.

Based on this article: https://support.dualog.com/hc/en-us/articles/360016191540-ESET-Antivirus-System-Requirements , Win XP is not supported.

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Yes, XP x32 with all available updates. Also some corporate customers have the same issue with v6.5. We were able to activate it using offline *LF file, but now updates is unavailable - Wrong Username and Password error. The customer is from Kazakhstan and uses KZ license, it is Active.

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7 minutes ago, itman said:

Looks like Eset has removed on-line documentation for this version.

Based on this article: https://support.dualog.com/hc/en-us/articles/360016191540-ESET-Antivirus-System-Requirements , Win XP is not supported.

Dear itman,

the product may not be supported, but this does not mean that it should not be activated and update its databases.

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7 minutes ago, safety said:

the product may not be supported

I posted that it appears Win XP is not supported for ver. 6.5. That is you can't install ver. 6.5 on Win XP.

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14 hours ago, safety said:

We have several requests from Windows XP customers who cannot activate ESET V9 with ECP.20006 error

Of note what this error code means:

Quote

ECP.20006

Connection to activation servers has been blocked/interrupted. Check for a firewall presence on your network.

Email ESET Technical Support to resolve this issue.

If these installations are within Russia, this activity might be related to current sanctions against Russia.

Edited by itman
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@itman,

EEA 6.5 is supported on Windows XP as we can see there:
https://support.eset.com/en/kb7443-solution-for-eset-endpoint-product-65
"We strongly suggest upgrading ESET Endpoint Antivirus/ESET Endpoint Security 6.5 to the latest version of ESET Endpoint Antivirus/ESET Endpoint Security 7.3 (Windows 7 and later) or to the latest version of ESET Endpoint Antivirus 6.5.2132.6/ESET Endpoint Security 6.5.2132.6 (Windows XP)."

Anyway, we were able to reproduce this issue also on Windows 7 with all available updates, and we have the request also from Kazakhstan customers, so I don't think that it is  because of sanctions....

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17 hours ago, safety said:

Yes, XP x32 with all available updates. Also some corporate customers have the same issue with v6.5. We were able to activate it using offline *LF file, but now updates is unavailable - Wrong Username and Password error. The customer is from Kazakhstan and uses KZ license, it is Active.

Hello @safety,

which update server has the customer set?

Does the offline license file contain the username and password?

Can you send me the offline license file via a private message to check?

Peter

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