safety 2 Posted August 10, 2022 Share Posted August 10, 2022 (edited) Hello! We have several requests from Windows XP customers who cannot activate ESET V9 with ECP.20006 error. (The same issue with Endpoint Antivirus 6.5.) Also, we have reproduced the error in our test environment. Could you help to solve this issue, please? Thanks a lot! Edited August 10, 2022 by safety Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted August 10, 2022 ESET Moderators Share Posted August 10, 2022 Hello, colleague tried to install and activate the v.9 and it worked. Anyway as the version 9 is already EoL ( https://support-eol.eset.com/en/policy_home/product_tables.html ), please use a supported version of ESET product to install and activate, ideally the latest one available at https://www.eset.com/int/download-home/ Peter Link to comment Share on other sites More sharing options...
safety 2 Posted August 10, 2022 Author Share Posted August 10, 2022 54 minutes ago, Peter Randziak said: Hello, colleague tried to install and activate the v.9 and it worked. Anyway as the version 9 is already EoL ( https://support-eol.eset.com/en/policy_home/product_tables.html ), please use a supported version of ESET product to install and activate, ideally the latest one available at https://www.eset.com/int/download-home/ Peter Did you test it on Windows XP x32 or x64? We have a problem on x32 systems. Link to comment Share on other sites More sharing options...
itman 1,541 Posted August 10, 2022 Share Posted August 10, 2022 Does the Win XP installation have SP3 installed? Quote ESET NOD32 Antivirus 9: Microsoft Windows 10/8/7/Vista/Home Server/XP SP3 https://support.eset.com/en/kb37-compatible-operating-systems-for-eset-home-products-home-users Link to comment Share on other sites More sharing options...
itman 1,541 Posted August 10, 2022 Share Posted August 10, 2022 9 hours ago, safety said: The same issue with Endpoint Antivirus 6.5 Looks like Eset has removed on-line documentation for this version. Based on this article: https://support.dualog.com/hc/en-us/articles/360016191540-ESET-Antivirus-System-Requirements , Win XP is not supported. Link to comment Share on other sites More sharing options...
safety 2 Posted August 10, 2022 Author Share Posted August 10, 2022 Yes, XP x32 with all available updates. Also some corporate customers have the same issue with v6.5. We were able to activate it using offline *LF file, but now updates is unavailable - Wrong Username and Password error. The customer is from Kazakhstan and uses KZ license, it is Active. Link to comment Share on other sites More sharing options...
safety 2 Posted August 10, 2022 Author Share Posted August 10, 2022 7 minutes ago, itman said: Looks like Eset has removed on-line documentation for this version. Based on this article: https://support.dualog.com/hc/en-us/articles/360016191540-ESET-Antivirus-System-Requirements , Win XP is not supported. Dear itman, the product may not be supported, but this does not mean that it should not be activated and update its databases. Link to comment Share on other sites More sharing options...
itman 1,541 Posted August 10, 2022 Share Posted August 10, 2022 7 minutes ago, safety said: the product may not be supported I posted that it appears Win XP is not supported for ver. 6.5. That is you can't install ver. 6.5 on Win XP. Link to comment Share on other sites More sharing options...
itman 1,541 Posted August 10, 2022 Share Posted August 10, 2022 (edited) 14 hours ago, safety said: We have several requests from Windows XP customers who cannot activate ESET V9 with ECP.20006 error Of note what this error code means: Quote ECP.20006 Connection to activation servers has been blocked/interrupted. Check for a firewall presence on your network. Email ESET Technical Support to resolve this issue. If these installations are within Russia, this activity might be related to current sanctions against Russia. Edited August 10, 2022 by itman Link to comment Share on other sites More sharing options...
safety 2 Posted August 11, 2022 Author Share Posted August 11, 2022 @itman, EEA 6.5 is supported on Windows XP as we can see there:https://support.eset.com/en/kb7443-solution-for-eset-endpoint-product-65 "We strongly suggest upgrading ESET Endpoint Antivirus/ESET Endpoint Security 6.5 to the latest version of ESET Endpoint Antivirus/ESET Endpoint Security 7.3 (Windows 7 and later) or to the latest version of ESET Endpoint Antivirus 6.5.2132.6/ESET Endpoint Security 6.5.2132.6 (Windows XP)." Anyway, we were able to reproduce this issue also on Windows 7 with all available updates, and we have the request also from Kazakhstan customers, so I don't think that it is because of sanctions.... Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted August 11, 2022 ESET Moderators Share Posted August 11, 2022 17 hours ago, safety said: Yes, XP x32 with all available updates. Also some corporate customers have the same issue with v6.5. We were able to activate it using offline *LF file, but now updates is unavailable - Wrong Username and Password error. The customer is from Kazakhstan and uses KZ license, it is Active. Hello @safety, which update server has the customer set? Does the offline license file contain the username and password? Can you send me the offline license file via a private message to check? Peter safety 1 Link to comment Share on other sites More sharing options...
safety 2 Posted August 11, 2022 Author Share Posted August 11, 2022 46 minutes ago, Peter Randziak said: Can you send me the offline license file via a private message to check? Peter Please check your private message. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted August 12, 2022 Administrators Share Posted August 12, 2022 We've made a workaround so now activation works also for legacy products. safety 1 Link to comment Share on other sites More sharing options...
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