Phantom account creation failed.

[Abiding9856 0]

I have been trying for several months without luck to create a Phantom account for my laptop computer. I have tried turning the service off and on again but it will still not let me make the phantom account. What am I doing wrong here before I lose my mind and uninstall ESET. 

[Marcos 5,074]

Please run "net users" on the machine to see if there is already an account with the same name.

[Abiding9856 0]

No, unfortunately the names I have used do not show up when I run that command on my computer. As you can see in the attached screenshot. 

[Abiding9856 0]

OK, this no longer makes sense, I have made the Phantom Account called "Bill" as you can see in my screenshot. However ESET still insists there is no Phantom account made. If I hit the refresh button this does not change. Do I need to reboot my laptop to make this update perhaps?

[Abiding9856 0]

Right OK. So you do have to reboot after creating a Phantom Account otherwise ESET does not detect the fact a Phantom Account has been made. I don't remember having to reboot the other machine I setup a Phantom account on. But  if you encounter this error, reboot and then ESET will stop bitching about there not being a Phantom account.

Edited August 5, 2022 by Abiding9856
Grammar.

[Marcos 5,074]

Changes made via the Anti-Theft portal are not reflected immediately on devices. Maybe there's a problem with EPNS push notifications which substantially speeds up synchronization, otherwise you may need to wait a couple of hours or reboot the machine to enforce synchronization.

[Abiding9856 0]

Yes, I have now rebooted the Laptop and now it shows that a Phantom account has been made. And as soon as I login to the Phantom account sends me an email alerting me that someone has logged into the Phantom Account.