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one week ago i send, to a distributor, a PO and money  to renew my Endpoint antivirus, could you tell me how many days do you need to process my order and send me my certificate?

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Best way to renew a license is using the eset website. You can read about it in this KB article: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN570

The process of renewing license using a distributor may differ, depending on country (I guess). Since you haven't mentioned any details (like distributor name or country), it's hard to give you an exact answer.

My advice would be to contact the distributor directly.

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The distributors don't always have direct contact with ESET everyday.

They are given tools, resources, and the product becomes trade.

You may wish to contact the distributor you placed the order with and ensure they renewed, got your order, or are not having difficulties finding your account.

If you purchased from a distributor, you have to renew with them to keep the same license, ESET can't renew, However you can purchase a new license with ESET, or a new license with the distributor !

:)

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