TStowy65 0 Posted Tuesday at 02:12 PM Share Posted Tuesday at 02:12 PM Have I posted this to the correct forum? We are having quite the time removing EFI/CompuTrace.A from a laptop here in IT. We updated the HP UEFI firmware, did all the steps here in the forum and it is still coming up as a problem. Wondering if this is a false positive? How can we be sure? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,286 Posted Tuesday at 02:13 PM Administrators Share Posted Tuesday at 02:13 PM The detection is correct. Please create a detection exclusion as per https://support.eset.com/en/kb6567. Quote Link to comment Share on other sites More sharing options...
TStowy65 0 Posted Tuesday at 02:21 PM Author Share Posted Tuesday at 02:21 PM OK we did that. So it will just live there? Should we wipe this laptop? Quote Link to comment Share on other sites More sharing options...
itman 1,407 Posted Tuesday at 04:08 PM Share Posted Tuesday at 04:08 PM (edited) 1 hour ago, TStowy65 said: Should we wipe this laptop? That won't get ride of CompuTrace. HP has installed it in the BIOS/UEFI firmware. The only solution is to ask HP for a BIOS firmware update that doesn't contain CompuTrace. Good luck on that. The recommended security advice is to disable CompuTrace in the HP BIOS. This can only be done if it hasn't been previously activated. Note that if CompuTrace is disabled, it can't be enabled and activated in the future. Edited Tuesday at 04:09 PM by itman Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.