TStowy65 0 Posted August 2, 2022 Share Posted August 2, 2022 Have I posted this to the correct forum? We are having quite the time removing EFI/CompuTrace.A from a laptop here in IT. We updated the HP UEFI firmware, did all the steps here in the forum and it is still coming up as a problem. Wondering if this is a false positive? How can we be sure? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 2, 2022 Administrators Share Posted August 2, 2022 The detection is correct. Please create a detection exclusion as per https://support.eset.com/en/kb6567. Link to comment Share on other sites More sharing options...
TStowy65 0 Posted August 2, 2022 Author Share Posted August 2, 2022 OK we did that. So it will just live there? Should we wipe this laptop? Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 2, 2022 Share Posted August 2, 2022 (edited) 1 hour ago, TStowy65 said: Should we wipe this laptop? That won't get ride of CompuTrace. HP has installed it in the BIOS/UEFI firmware. The only solution is to ask HP for a BIOS firmware update that doesn't contain CompuTrace. Good luck on that. The recommended security advice is to disable CompuTrace in the HP BIOS. This can only be done if it hasn't been previously activated. Note that if CompuTrace is disabled, it can't be enabled and activated in the future. Edited August 2, 2022 by itman Link to comment Share on other sites More sharing options...
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