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Limited Direct Cloud Connectivity (ESET Endpoint Security)

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Hey there,
I just noticed after updating ESET Management Agent that some computers are sending mails with that Subject: ESET Endpoint Security: Error, and the body of the mail is: (pic in attachment)

It happens when my mates turn on their computers, just at that time.

It exists some way to silenciate that kind of notifications? Maybe through ESET Protect Cloud?

Thank you, Iggy.

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Does the endpoint connect directly to the Internet or through a proxy? If directly and you use a firewall, make sure that:
1, SSL communication with ESET's cloud servers is not filtered / scanned
2, TCP&UDP port 53535 is open.

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