Ioannis 35535 0 Posted August 1, 2022 Share Posted August 1, 2022 Hello, For a few months now, my ESET product doesn't block the EICAR testfile, I use firefox and after around 10 seconds, my browser says that the connection has timed out. What should I do for ESET to block again the EICAR testfile? I use Windows 11. Thank you in advance. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 1, 2022 Administrators Share Posted August 1, 2022 Could you post a screenshot? It looks like a connection with the web server has never been established and thus eicar could not be downloaded and blocked. Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 Yes Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 (edited) Also, I forgot to mention that, a few months ago that ESET has blocked the EICAR file but it appeared only in the log files and not in the browser. The same thing happens with normal viruses, the screen doesn't show anything but in the logs it clearly says that ESET has blocked the virus, unfortunately this is not the case with EICAR, it doesn't appear anywhere anymore in the logs. For things that eset has blocked, it just states in the screen that the connection has timed out. Edited August 1, 2022 by Ioannis 35535 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 1, 2022 Administrators Share Posted August 1, 2022 You should see a "Secure connection failed" error in the browser: Does temporarily uninstalling ESET or disabling protocol filtering in the advanced setup allow you to download eicar? Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 That screen appeared a few moths ago, but not now. I tried disabling protocol filtering , but It appeared the same thing, that the connection has timed out. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 1, 2022 Administrators Share Posted August 1, 2022 Just now, Ioannis 35535 said: It appeared the same thing, that the connection has timed out. That means it's not related to ESET, or at least not to protocol filtering. Does temporarily pausing the firewall make a difference? If not, then there's something wrong with the communication and the error should occur even with ESET uninstalled. Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 I paused the firewall and it says the exact same thing. Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 Also, I did a reset of my settings back to the default and still it pops the same thing. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 387 Posted August 1, 2022 Most Valued Members Share Posted August 1, 2022 Only thing I can recommend is uninstalling eset and reinstalling. I'd recommend doing so with the uninstall tool in safe mode via the link bellow. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool It seems like eset is doing its job but just not alerting you. Not sure why but if it's something corrupt a reinstall should fix this Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 (edited) Tried to download the unistaller, Youtube says its phishing, what should I do? Sorry for asking, I just watched the video Edited August 1, 2022 by Ioannis 35535 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 1, 2022 Administrators Share Posted August 1, 2022 What uninstaller do you mean? You can temporarily uninstall ESET via the Start menu: Failing this, use the ESET Uninstall tool in safe mode. Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 Thanks, but the video says to download the unistaller, anyways I will try the other method because I can't run the command prompt as an admin in safe mode Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 Anyway, I cant uninstall it on Safe mode, it wrote that, while on safe mode, Can I unistall it on normal mode? Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 I don't understand why I cant do it in safe mode. Link to comment Share on other sites More sharing options...
itman 1,627 Posted August 1, 2022 Share Posted August 1, 2022 1 hour ago, Ioannis 35535 said: I don't understand why I cant do it in safe mode. You must be logging on and running under a standard user account. This account does not have admin privileges. By default when Win 10/11 is installed, a default limited admin account is created. Using this account, you run normally under standard user account privileges but have the ability to switch to using full admin privileges via UAC prompt or context menu option. Link to comment Share on other sites More sharing options...
itman 1,627 Posted August 1, 2022 Share Posted August 1, 2022 6 hours ago, Ioannis 35535 said: For a few months now, my ESET product doesn't block the EICAR testfile, I use firefox and after around 10 seconds, my browser says that the connection has timed out. What should I do for ESET to block again the EICAR testfile? I use Windows 11. Go here: https://www.amtso.org/security-features-check/ and perform the two malware download tests. These tests actual download the eicar test file. Do you receive an Eset desktop pop up detection alert for these tests? Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 YES! It can work on amtso! Thank you very much! Link to comment Share on other sites More sharing options...
Ioannis 35535 0 Posted August 1, 2022 Author Share Posted August 1, 2022 Just one more thing though,https://www.amtso.org/feature-settings-check-drive-by-download-test/ when i use this testfile, sometimes it doesn't detect it but some times it can. Link to comment Share on other sites More sharing options...
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