Administrators Marcos 5,070 Posted September 14, 2022 Administrators Share Posted September 14, 2022 1 hour ago, khaled22 said: is there any specific name for the plugin to ask for it? You can refer to it as eplgOutlookFix-20220908. Link to comment Share on other sites More sharing options...
khaled22 1 Posted September 14, 2022 Author Share Posted September 14, 2022 ok thanks i already created the ticket ..if they dont provide it on their reply ill add the name as reference Link to comment Share on other sites More sharing options...
khaled22 1 Posted September 20, 2022 Author Share Posted September 20, 2022 On 9/14/2022 at 6:44 PM, Marcos said: You can refer to it as eplgOutlookFix-20220908. support replies slowly and even if i reply at once they never reply back. They insist that the problem is fixed in version 15.2 but problem started from that version! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 20, 2022 Administrators Share Posted September 20, 2022 Please check your personal messages, I've sent you a link to the plug-in with instructions. Link to comment Share on other sites More sharing options...
khaled22 1 Posted September 20, 2022 Author Share Posted September 20, 2022 ok thanks ill check it and inform you Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 5, 2022 Author Share Posted October 5, 2022 (edited) For the time being ill just disable plugin entirely and maybe check from time to time it it gets fixed. Support was no helpful going back and forth asking the same questions each time. Even send them all the details they asked for and yet they didnt even bother to download the file. Edited October 5, 2022 by khaled22 Link to comment Share on other sites More sharing options...
pgtcobra 0 Posted October 6, 2022 Share Posted October 6, 2022 21 hours ago, khaled22 said: For the time being ill just disable plugin entirely and maybe check from time to time it it gets fixed. Support was no helpful going back and forth asking the same questions each time. Even send them all the details they asked for and yet they didnt even bother to download the file. I still have the problem here in almost 50% of my clients who use o365 groups and o365 shared mailboxes. Link to comment Share on other sites More sharing options...
Lionel Leong 0 Posted October 19, 2022 Share Posted October 19, 2022 On 9/14/2022 at 11:44 PM, Marcos said: You can refer to it as eplgOutlookFix-20220908. Hi Marcos, My organisation has similar incidents, Outlook 2013 crashing/restarting. We have tried the following but Outlook still crash/restart. - Uninstall and reinstall Eset, - Repair Office 2013, - Disabling other plugins except Eset -> Outlook still crash/restart - Uninstall & Reinstall Office 2013 - sfc/scannow We are using ESET_Computers_Agent_9.0.1141.0_&_Endpoint_Security_9.1.2051.0_x64 The event log as follow: ---- Faulting application name: OUTLOOK.EXE, version: 15.0.5399.1000, time stamp: 0x61726692 Faulting module name: eplgOutlook.dll, version: 10.28.29.0, time stamp: 0x62f65eb5 Exception code: 0xc0000409 Fault offset: 0x000a4ba9 Faulting process id: 0xbf4 Faulting application start time: 0x01d8d847f62141d9 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\Program Files\ESET\ESET Security\x86\eplgOutlook.dll Report Id: b0db07ad-c6fc-4f42-90cd-e6b2e991bf54 Faulting package full name: Faulting package-relative application ID: ---- Can you point us to: - a possible solution and - the link to download the eplgOutlookFix-20220908? Thank you in advance. -Lionel. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 19, 2022 Administrators Share Posted October 19, 2022 Does upgrading Endpoint to the latest version 9.1.2060 make a difference? Link to comment Share on other sites More sharing options...
Lionel Leong 0 Posted October 21, 2022 Share Posted October 21, 2022 Hi Marcos, Current approved version to be used is 9.1.2051.0 Based on this version, any advice? Is there a link to download a fix as what I read in previous thread, there's a download link for eplgOutlookFix-20220908? And does this also fix version 9.1.2051.0? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 21, 2022 Administrators Share Posted October 21, 2022 2 hours ago, Lionel Leong said: Is there a link to download a fix as what I read in previous thread, there's a download link for eplgOutlookFix-20220908? This was provided for testing before the release of v9.1.2060. This plug-in had to be uninstalled prior to upgrading Endpoint to newer versions. Please install v9.1.2060 on at least one machine to confirm that it resolves your issue. Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 24, 2022 Author Share Posted October 24, 2022 nothing is fixed yet Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 24, 2022 Administrators Share Posted October 24, 2022 3 minutes ago, khaled22 said: nothing is fixed yet Please open a support ticket since we'll need a dump from an Outlook crash for perusal. All known issues have already been fixed. There were also some cases of Outlook crashes where the crash was not caused by ESET so it will need to be properly investigated. Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 24, 2022 Author Share Posted October 24, 2022 (edited) i already did but support was not actually helping. Was going back and forth sending all kind of files checking everything they asked for and yet they kept asking the same things. Even changed key from smart to EIs in case smart was the problem. Support didnt even bother to download the file from "wetransfer" since file-dump was big. I spent too much time with eset support to get nothing. EDIT: here is the case number #CASE_00425331 screens of wetransfer email notice of not downloaded Edited October 24, 2022 by khaled22 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 24, 2022 Administrators Share Posted October 24, 2022 Please provide me with the ticket ID so that we can check how the case was handled by the German technical support. Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 24, 2022 Author Share Posted October 24, 2022 3 minutes ago, Marcos said: Please provide me with the ticket ID so that we can check how the case was handled by the German technical support. i have these two #CASE_00425331 #00427179 if it helps Link to comment Share on other sites More sharing options...
TN LMG 2 Posted October 25, 2022 Share Posted October 25, 2022 The issue appears to have been resolved for us in ESET Endpoint Security 9.1.2060.0 Peter Randziak 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 26, 2022 Administrators Share Posted October 26, 2022 On 10/24/2022 at 7:42 PM, khaled22 said: i have these two #CASE_00425331 #00427179 if it helps Please try temporarily uninstalling ESET and make sure that Outlook stops crashing. Then install v16.0.22 from scratch and check again. Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 26, 2022 Author Share Posted October 26, 2022 6 hours ago, Marcos said: Please try temporarily uninstalling ESET and make sure that Outlook stops crashing. Then install v16.0.22 from scratch and check again. where i can download older versions..and after i install it wont update again to v17? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 26, 2022 Administrators Share Posted October 26, 2022 https://support.eset.com/en/kb2885 However, for EOL versions we do not guarantee module updates and we can terminate them at any time without a prior notice. Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 26, 2022 Author Share Posted October 26, 2022 14 minutes ago, Marcos said: https://support.eset.com/en/kb2885 However, for EOL versions we do not guarantee module updates and we can terminate them at any time without a prior notice. ok ill give it a try in few days hopefully. What happens about my key? Do i just add it once i reinstall and will be ok or i need to do anything first? how about uninstall? is there any tool that does the uninstall without problem later on? Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 28, 2022 Author Share Posted October 28, 2022 @Marcos hi i uninstalled in safe mode with eset tool. restarted normally checked outlook was working fine. Installed 16.0.22 canceled updates. and opened outlook again. working fine. Can i update to newer version now? at some point will be updated automatically and i prefer to do it now since i have time to open my apps as i want them Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 28, 2022 Author Share Posted October 28, 2022 UPDATE: still on 16.0.22 disabled outlook plugin.opened outlook and works. Re-enabled plugin. opened outlook..crashing Link to comment Share on other sites More sharing options...
khaled22 1 Posted October 31, 2022 Author Share Posted October 31, 2022 @Marcosany update? Link to comment Share on other sites More sharing options...
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