petergroft 0 Posted August 18, 2022 Share Posted August 18, 2022 If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins. At the bottom of the window, select COM Add-ins and then select Go. Select any active check boxes to clear them, and then select OK. Restart Outlook. Regards, Peter Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 23, 2022 Author Share Posted August 23, 2022 still crashing with new update 15.2.17 Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 25, 2022 Author Share Posted August 25, 2022 @Tolik @Cookson @TN LMG @pgtcobra was it fixed for you? @Marcosany news? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted August 25, 2022 Administrators Share Posted August 25, 2022 1 minute ago, khaled22 said: @Marcosany news? Have you created a support ticket and provided Outlook dumps for perusal? Link to comment Share on other sites More sharing options...
pgtcobra 0 Posted August 25, 2022 Share Posted August 25, 2022 49 minutes ago, khaled22 said: @Tolik @Cookson @TN LMG @pgtcobra was it fixed for you? @Marcosany news? I have not reactivated the addin for the moment in the company. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 25, 2022 Author Share Posted August 25, 2022 @Marcoswhere should i create support ticket? i asked here several times if the dumps have private information and if i can check them before sending but never received a reply Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted August 25, 2022 Administrators Share Posted August 25, 2022 10 minutes ago, khaled22 said: @Marcoswhere should i create support ticket? i asked here several times if the dumps have private information and if i can check them before sending but never received a reply It's always recommended to open a support ticket besides posting here. As for dumps, they contain the data that an application keeps in memory so depending on what you consider private data, there's a chance the dump may contain some. As for checking dumps, it's typically only developers who can do it. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 25, 2022 Author Share Posted August 25, 2022 @Marcosok ill check it out. either way the problem started from previous version and before that everything was working fine. And its not kutools plugin like you suggested cause i tried it without it (disabled all addins) and still crashes outlook..even updated office with latest pacthes from microsoft Link to comment Share on other sites More sharing options...
Tolik 1 Posted August 29, 2022 Share Posted August 29, 2022 On 8/25/2022 at 4:34 PM, khaled22 said: @Tolik @Cookson @TN LMG @pgtcobra was it fixed for you? @Marcosany news? Hey, I just pushed the endpoint update. I will reactivate the plugin and report back at the end of the week. New_Style_xd 1 Link to comment Share on other sites More sharing options...
TN LMG 2 Posted August 30, 2022 Share Posted August 30, 2022 On 8/25/2022 at 3:34 PM, khaled22 said: @Tolik @Cookson @TN LMG @pgtcobra was it fixed for you? @Marcosany news? Our users are still reporting crashes with the latest version (ESET Endpoint Security 9.1.2057.0) I have submitted a support ticket and sent the requested log files. Further logs were then requested. Link to comment Share on other sites More sharing options...
Cookson 0 Posted August 30, 2022 Share Posted August 30, 2022 @TN LMG Hey I just got back from AL, supposedly the new updated product has sorted it for our users but I will confirm. Link to comment Share on other sites More sharing options...
Tolik 1 Posted August 30, 2022 Share Posted August 30, 2022 Just got the first reports that the crashes still occure. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted August 30, 2022 Administrators Share Posted August 30, 2022 Do you have KuTools installed? If so, the crash is caused by it. However, as of the next version of Endpoint 9.1 we will use a workaround to prevent KuTools from crashing Outlook. Link to comment Share on other sites More sharing options...
TN LMG 2 Posted August 30, 2022 Share Posted August 30, 2022 We don't have KuTools. We tested with all add-ins disabled except for ESET and the crashes still occured. Disabling ESET Outlook integration stopped the crashes, as does rolling back to Endpoint Security 9.0.2046.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted August 30, 2022 Administrators Share Posted August 30, 2022 7 minutes ago, TN LMG said: We don't have KuTools. We tested with all add-ins disabled except for ESET and the crashes still occured. Disabling ESET Outlook integration stopped the crashes, as does rolling back to Endpoint Security 9.0.2046.0 In such case we'll need an Outlook crash dump. Please carry on as follows: Download Procdump and extract it to a disk. Close MS Outlook. Run the following as an administrator (copy and paste the command with parameters): procdump.exe -n 5 -ma -e 1 -w -g -fx 00000006,000006BA,000006F4,000006F7,0000071A,04242420,0EEDFADE,40080201,40080202,406D1388,80010002,80010108,8001010D,8001010E,80040155,8009002a,C004F011,C004F012,E0000001,E0000002,E0434352,E0434F4D,E06D7363 outlook.exe Launch MS Outlook to reproduce the crash. Compress the generated dump and upload it here along with logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 30, 2022 Author Share Posted August 30, 2022 3 hours ago, Marcos said: Do you have KuTools installed? If so, the crash is caused by it. However, as of the next version of Endpoint 9.1 we will use a workaround to prevent KuTools from crashing Outlook. as i said earlier i disabled all addins and still crashes..i dont think its kutools problem..will your fix for kutools be released on all versions also to check it though? Link to comment Share on other sites More sharing options...
Tolik 1 Posted August 31, 2022 Share Posted August 31, 2022 16 hours ago, TN LMG said: We don't have KuTools. We tested with all add-ins disabled except for ESET and the crashes still occured. Disabling ESET Outlook integration stopped the crashes, as does rolling back to Endpoint Security 9.0.2046.0 Same here. We don't have KuTools and it still crashes with all other add-ins disabled. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted August 31, 2022 Administrators Share Posted August 31, 2022 10 minutes ago, Tolik said: Same here. We don't have KuTools and it still crashes with all other add-ins disabled. A dump from an Outlook crash will be needed then as mentioned in my previous post. Link to comment Share on other sites More sharing options...
pgtcobra 0 Posted August 31, 2022 Share Posted August 31, 2022 I still have the problem. I noticed that the problem occurs when the client uses O365 groups as well as shared mailboxes in Outlook 2016 / 0365 Link to comment Share on other sites More sharing options...
pgtcobra 0 Posted September 14, 2022 Share Posted September 14, 2022 any news ? Link to comment Share on other sites More sharing options...
Cookson 0 Posted September 14, 2022 Share Posted September 14, 2022 @pgtcobra Seems to be stable for us now Link to comment Share on other sites More sharing options...
khaled22 1 Posted September 14, 2022 Author Share Posted September 14, 2022 @pgtcobra still crashing for me Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted September 14, 2022 Administrators Share Posted September 14, 2022 12 minutes ago, khaled22 said: @pgtcobra still crashing for me Did you install the latest plug-in provided by technical support on demand? Couldn't it be that you have Kutools installed? Link to comment Share on other sites More sharing options...
khaled22 1 Posted September 14, 2022 Author Share Posted September 14, 2022 3 minutes ago, Marcos said: Did you install the latest plug-in provided by technical support on demand? Couldn't it be that you have Kutools installed? what plugin? where do i find it? Yes i have kutools but as i said in previous replies i have disabled all addins and still crashes Link to comment Share on other sites More sharing options...
Administrators Marcos 4,845 Posted September 14, 2022 Administrators Share Posted September 14, 2022 20 minutes ago, khaled22 said: what plugin? where do i find it? Yes i have kutools but as i said in previous replies i have disabled all addins and still crashes The plug-in is provided by technical support if you open a support ticket and ask for it. It was provided for testing to those who have reported issues with Outlook and basically it helped in 100% of cases except Kutools which would crash also without ESET installed. Should the issue persist even with the latest plug-in provided by technical support, we'll need the dump from a crash as per the instructions above. Link to comment Share on other sites More sharing options...
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