khaled22 1 Posted July 28 Share Posted July 28 Hi I have a problem with microsoft outlook eset plugin/addin problem started about 1-2 weeks ago. Plugin for outlook 2016 causes outlook to crash so i removed it so i can use outlook normally any ideas/fix? Securit 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted July 28 Administrators Share Posted July 28 Please carry on as follows: quit MS Outlook enable email client advanced logging launch MS Outlook reproduce the issue STOP logging collect logs with ESET Log Collector and provide the generated archive. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 28 Author Share Posted July 28 where do i find step2 option to enable? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted July 28 Administrators Share Posted July 28 1 hour ago, khaled22 said: where do i find step2 option to enable? In the advanced setup -> tools -> diagnostics. Alternatively you can enable advanced logging in the main gui -> Help and support -> Technical support. Quote Link to comment Share on other sites More sharing options...
Tolik 0 Posted July 29 Share Posted July 29 (edited) Hey, I have the same problem. Multiple Users report that their Outlook is crashing randomly. Sometimes it crashes while moving calendar entries other times nothing is even touched; there is no real pattern. Is there a way to send the log in private since there is a lot of company and user identifying information in there? (This is for a bussines, I just didn't want to open another topic since it seems to be the same module) Edited July 29 by Tolik Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 29 Author Share Posted July 29 what to "check" to log only email function? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted July 29 Administrators Share Posted July 29 You can enable advanced logging under Help and Support -> Technical support or just advanced email client logging in the advanced setup -> tools -> diagnostics. Before you do that, close MS Outlook. Also don't forget to disable logging prior to collecting logs with ESET Log Collector so that the data from memory is saved to the disk. As for uploading ELC logs, you can upload them here; only the ESET staff has permissions to access attachments. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 30 Author Share Posted July 30 (edited) file is about 400mb in size is this normal? is there any "email" log that i can provide only? Edited July 30 by khaled22 Quote Link to comment Share on other sites More sharing options...
Enrico 1 Posted August 1 Share Posted August 1 Not crashing but it generates a "Edit <0w>" locked folder inside archives, meanwhile I'll keep client plugins disabled. essp_logs.zip Diagnostics.zip Quote Link to comment Share on other sites More sharing options...
Cookson 0 Posted August 2 Share Posted August 2 Hello, we are experiencing this issue across the business too. Today I disabled the Outlook add in for ESET via Setup > Advanced Set up > Web and email > email client protection > email clients > Turning off "Enable email protection by client plugins". After doing this a restart of Outlook is required. Since doing this the user has reported no crashes. I will start taking ESET logs now using the instructions above, thank you. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted August 2 Administrators Share Posted August 2 As for Outlook crashes, we'd need an application dump from the crash. Since we have already received some dumps for perusal, we don't need any more at this point. Cookson 1 Quote Link to comment Share on other sites More sharing options...
TN LMG 0 Posted August 3 Share Posted August 3 I also have some users reporting intermittent Outlook crashes. Disabling Outlook Integration or rolling back to Endpoint Security 9.0.2046.0 have both worked as temporary mitigations for me while I was trying to trace/prove the bug. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted Friday at 03:50 PM Author Share Posted Friday at 03:50 PM any update on this matter? anyone knows how long will take to be fixed? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted Friday at 04:08 PM Administrators Share Posted Friday at 04:08 PM 18 minutes ago, khaled22 said: any update on this matter? anyone knows how long will take to be fixed? Do you have Outlook 2003? Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted yesterday at 05:22 AM Author Share Posted yesterday at 05:22 AM no 2016 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted yesterday at 05:59 AM Administrators Share Posted yesterday at 05:59 AM On 8/1/2022 at 8:55 AM, Enrico said: Not crashing but it generates a "Edit <0w>" locked folder inside archives, meanwhile I'll keep client plugins disabled. It appears that we're getting a weird folder from MAPI: [Store#2] Outbox=MAPI$0.627D7DFDB46E014A8218472332BDAFE0.82800000, folderPath="\\Archives\Edit <0w>" [Store#3] SentItems=MAPI$0.14F594CA36B29D409A3B06F987709550.A2800000, folderPath="\\Archives\Edit <0w>" Will get developers check the logs and update you then. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted yesterday at 06:05 AM Administrators Share Posted yesterday at 06:05 AM 45 minutes ago, khaled22 said: no 2016 Please carry on as follows: Download Procdump and extract it to a disk. Quit MS Outlook. Run as an administrator (copy & paste the following one-liner into a command-line window):procdump.exe -n 5 -ma -e 1 -w -g -fx 00000006,000006BA,000006F4,000006F7,0000071A,04242420,0EEDFADE,40080201,40080202,406D1388,80010002,80010108,8001010D,8001010E,80040155,8009002a,C004F011,C004F012,E0000001,E0000002,E0434352,E0434F4D,E06D7363 outlook.exe Launch MS Outlook and reproduce the crash. Provide the generated dump as well as logs collected with ESET Log Collector. In case you have "Kutools for Outlook 15.0" installed, upgrading it to the latest version 16 would resolve the crash. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted 20 hours ago Author Share Posted 20 hours ago i have kutools updated to v16.. still crashing step 3 what should i open as admin? procdump? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted 20 hours ago Administrators Share Posted 20 hours ago Does the crash stop after temporarily uninstalling Kutools? A dump we received from a user pointed to Kutools as the cause of the crash. As to your question, I meant to run cmd as an administrator and then run procdump with the above mentioned parameters. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted 17 hours ago Author Share Posted 17 hours ago (edited) didnt check but if i disable kutools from addins, it still crashes with eset enable EDIT: uninstalled kutools and still crashing. I dont think is kutools since it was working fine before. Edited 17 hours ago by khaled22 Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted 17 hours ago Author Share Posted 17 hours ago EDIT2: procdump generated 5 logs 2.7gb total Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted 14 hours ago Administrators Share Posted 14 hours ago Please compress the dumps, upload the archive to a safe location (OneDrive, DropBox, etc.) and drop me a message with a download link. Quote Link to comment Share on other sites More sharing options...
khaled22 1 Posted 14 hours ago Author Share Posted 14 hours ago do these files contain personal/private details? how can i open to check them also? Quote Link to comment Share on other sites More sharing options...
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