khaled22 1 Posted July 28, 2022 Share Posted July 28, 2022 Hi I have a problem with microsoft outlook eset plugin/addin problem started about 1-2 weeks ago. Plugin for outlook 2016 causes outlook to crash so i removed it so i can use outlook normally any ideas/fix? Securit 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted July 28, 2022 Administrators Share Posted July 28, 2022 Please carry on as follows: quit MS Outlook enable email client advanced logging launch MS Outlook reproduce the issue STOP logging collect logs with ESET Log Collector and provide the generated archive. Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 28, 2022 Author Share Posted July 28, 2022 where do i find step2 option to enable? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted July 28, 2022 Administrators Share Posted July 28, 2022 1 hour ago, khaled22 said: where do i find step2 option to enable? In the advanced setup -> tools -> diagnostics. Alternatively you can enable advanced logging in the main gui -> Help and support -> Technical support. Link to comment Share on other sites More sharing options...
Tolik 1 Posted July 29, 2022 Share Posted July 29, 2022 (edited) Hey, I have the same problem. Multiple Users report that their Outlook is crashing randomly. Sometimes it crashes while moving calendar entries other times nothing is even touched; there is no real pattern. Is there a way to send the log in private since there is a lot of company and user identifying information in there? (This is for a bussines, I just didn't want to open another topic since it seems to be the same module) Edited July 29, 2022 by Tolik Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 29, 2022 Author Share Posted July 29, 2022 what to "check" to log only email function? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted July 29, 2022 Administrators Share Posted July 29, 2022 You can enable advanced logging under Help and Support -> Technical support or just advanced email client logging in the advanced setup -> tools -> diagnostics. Before you do that, close MS Outlook. Also don't forget to disable logging prior to collecting logs with ESET Log Collector so that the data from memory is saved to the disk. As for uploading ELC logs, you can upload them here; only the ESET staff has permissions to access attachments. Link to comment Share on other sites More sharing options...
khaled22 1 Posted July 30, 2022 Author Share Posted July 30, 2022 (edited) file is about 400mb in size is this normal? is there any "email" log that i can provide only? Edited July 30, 2022 by khaled22 Link to comment Share on other sites More sharing options...
Enrico 1 Posted August 1, 2022 Share Posted August 1, 2022 Not crashing but it generates a "Edit <0w>" locked folder inside archives, meanwhile I'll keep client plugins disabled. essp_logs.zip Diagnostics.zip Link to comment Share on other sites More sharing options...
Cookson 0 Posted August 2, 2022 Share Posted August 2, 2022 Hello, we are experiencing this issue across the business too. Today I disabled the Outlook add in for ESET via Setup > Advanced Set up > Web and email > email client protection > email clients > Turning off "Enable email protection by client plugins". After doing this a restart of Outlook is required. Since doing this the user has reported no crashes. I will start taking ESET logs now using the instructions above, thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 2, 2022 Administrators Share Posted August 2, 2022 As for Outlook crashes, we'd need an application dump from the crash. Since we have already received some dumps for perusal, we don't need any more at this point. Cookson 1 Link to comment Share on other sites More sharing options...
TN LMG 2 Posted August 3, 2022 Share Posted August 3, 2022 I also have some users reporting intermittent Outlook crashes. Disabling Outlook Integration or rolling back to Endpoint Security 9.0.2046.0 have both worked as temporary mitigations for me while I was trying to trace/prove the bug. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 12, 2022 Author Share Posted August 12, 2022 any update on this matter? anyone knows how long will take to be fixed? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 12, 2022 Administrators Share Posted August 12, 2022 18 minutes ago, khaled22 said: any update on this matter? anyone knows how long will take to be fixed? Do you have Outlook 2003? Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 13, 2022 Author Share Posted August 13, 2022 no 2016 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 13, 2022 Administrators Share Posted August 13, 2022 On 8/1/2022 at 8:55 AM, Enrico said: Not crashing but it generates a "Edit <0w>" locked folder inside archives, meanwhile I'll keep client plugins disabled. It appears that we're getting a weird folder from MAPI: [Store#2] Outbox=MAPI$0.627D7DFDB46E014A8218472332BDAFE0.82800000, folderPath="\\Archives\Edit <0w>" [Store#3] SentItems=MAPI$0.14F594CA36B29D409A3B06F987709550.A2800000, folderPath="\\Archives\Edit <0w>" Will get developers check the logs and update you then. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 13, 2022 Administrators Share Posted August 13, 2022 45 minutes ago, khaled22 said: no 2016 Please carry on as follows: Download Procdump and extract it to a disk. Quit MS Outlook. Run as an administrator (copy & paste the following one-liner into a command-line window):procdump.exe -n 5 -ma -e 1 -w -g -fx 00000006,000006BA,000006F4,000006F7,0000071A,04242420,0EEDFADE,40080201,40080202,406D1388,80010002,80010108,8001010D,8001010E,80040155,8009002a,C004F011,C004F012,E0000001,E0000002,E0434352,E0434F4D,E06D7363 outlook.exe Launch MS Outlook and reproduce the crash. Provide the generated dump as well as logs collected with ESET Log Collector. In case you have "Kutools for Outlook 15.0" installed, upgrading it to the latest version 16 would resolve the crash. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 13, 2022 Author Share Posted August 13, 2022 i have kutools updated to v16.. still crashing step 3 what should i open as admin? procdump? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 13, 2022 Administrators Share Posted August 13, 2022 Does the crash stop after temporarily uninstalling Kutools? A dump we received from a user pointed to Kutools as the cause of the crash. As to your question, I meant to run cmd as an administrator and then run procdump with the above mentioned parameters. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 13, 2022 Author Share Posted August 13, 2022 (edited) didnt check but if i disable kutools from addins, it still crashes with eset enable EDIT: uninstalled kutools and still crashing. I dont think is kutools since it was working fine before. Edited August 13, 2022 by khaled22 Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 13, 2022 Author Share Posted August 13, 2022 EDIT2: procdump generated 5 logs 2.7gb total Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 13, 2022 Administrators Share Posted August 13, 2022 Please compress the dumps, upload the archive to a safe location (OneDrive, DropBox, etc.) and drop me a message with a download link. Link to comment Share on other sites More sharing options...
khaled22 1 Posted August 13, 2022 Author Share Posted August 13, 2022 do these files contain personal/private details? how can i open to check them also? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted August 16, 2022 Administrators Share Posted August 16, 2022 On 8/1/2022 at 8:55 AM, Enrico said: Not crashing but it generates a "Edit <0w>" locked folder inside archives, meanwhile I'll keep client plugins disabled. It seems to be a bug in MS Outlook related to using the function Store.GetDefaultFolde discussed at https://social.msdn.microsoft.com/Forums/en-US/81f29259-4010-453b-8cd7-0ec336764ae1/storegetdefaultfolder-is-trying-to-create-folders-in-a-pst-if-they-dont-exist-instead-of?forum=outlookdev Please make sure that you have all available updates for MS Outlook installed. Link to comment Share on other sites More sharing options...
pgtcobra 0 Posted August 16, 2022 Share Posted August 16, 2022 Same problem for me , Outlook close randomly since 2-3 weeks Link to comment Share on other sites More sharing options...
Recommended Posts