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Message in logs: "Cannot receive data from server: Network is unreachable"


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I've recently installed ESET Endpoint Antivirus for Linux (home user) on Ubuntu 20.04. The real-time file system protection didn't work at first but I managed to fix it with this sollution. However before I found this sollution I had generated logs to see what is happening. Now the Secure Boot problem is fixed but there is still this message about difficulty with receiving data form server:

Quote

Time,Component,Event,User
07/27/2022 05:23:45 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
07/27/2022 05:23:45 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
07/27/2022 05:28:45 PM,Licensing service,ESET Endpoint Antivirus: Activation was successful with license 3AD-RNB-MP9,eset-eea-licensed
07/27/2022 05:29:20 PM,Updating service,Detection Engine was successfully updated to version 25661 (20220727).,eset-eea-updated
07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:06:04 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
07/27/2022 06:06:04 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
07/27/2022 06:09:11 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root
07/27/2022 06:09:11 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root
07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed
07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed

 

The most recent logs were generated at 07/27/2022 07:20:09 PM. What should I do to receive data from server ?

 

All the best,

Tomasz Wasilewski

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Please make sure that Endpoint can communicate with the servers listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#services and that the SSL communication with the servers is not being intercepted, e.g. by a firewall, IPS, etc.

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