Tomasz Wasilewski 0 Posted July 27, 2022 Share Posted July 27, 2022 I've recently installed ESET Endpoint Antivirus for Linux (home user) on Ubuntu 20.04. The real-time file system protection didn't work at first but I managed to fix it with this sollution. However before I found this sollution I had generated logs to see what is happening. Now the Secure Boot problem is fixed but there is still this message about difficulty with receiving data form server: Quote Time,Component,Event,User 07/27/2022 05:23:45 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 07/27/2022 05:23:45 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 07/27/2022 05:28:45 PM,Licensing service,ESET Endpoint Antivirus: Activation was successful with license 3AD-RNB-MP9,eset-eea-licensed 07/27/2022 05:29:20 PM,Updating service,Detection Engine was successfully updated to version 25661 (20220727).,eset-eea-updated 07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:06:03 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:06:04 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 07/27/2022 06:06:04 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 07/27/2022 06:09:11 PM,Real-time file system protection service,Secure Boot is enabled. Please sign the kernel module /lib/modules/5.4.0-122-generic/eset/eea/eset_rtp.ko or disable Secure Boot in BIOS/UEFI.,root 07/27/2022 06:09:11 PM,Real-time file system protection service,"Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check system logs.",root 07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 06:41:57 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed 07/27/2022 07:20:09 PM,Licensing service,Cannot receive data from server: Network is unreachable,eset-eea-licensed The most recent logs were generated at 07/27/2022 07:20:09 PM. What should I do to receive data from server ? All the best, Tomasz Wasilewski Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 27, 2022 Administrators Share Posted July 27, 2022 Please make sure that Endpoint can communicate with the servers listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#services and that the SSL communication with the servers is not being intercepted, e.g. by a firewall, IPS, etc. Link to comment Share on other sites More sharing options...
Tomasz Wasilewski 0 Posted July 27, 2022 Author Share Posted July 27, 2022 Quote Please make sure that Endpoint can communicate with the servers listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#services How can I check if that communication works ? Link to comment Share on other sites More sharing options...
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