Mike Hedley 0 Posted July 25, 2022 Share Posted July 25, 2022 We have 3 systems that consistently show they haven't connected for months, and they won't update product or Management Agent. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted July 25, 2022 Administrators Share Posted July 25, 2022 Please provide the following from a client that stopped connecting to the ESET PROTECT server: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log Link to comment Share on other sites More sharing options...
BrianMorris 15 Posted July 26, 2022 Share Posted July 26, 2022 A few of my systems were either imaged or had the drive moved to a different computer and this happened. I deleted the asset in PROTECT Cloud and it showed back up. Sometimes I’ll install the Agent installer on top of the existing agent and it will start working. Link to comment Share on other sites More sharing options...
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