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Systems show not connected for months


Mike Hedley
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Please provide the following from a client that stopped connecting to the ESET PROTECT server:

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html
C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log

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A few of my systems were either imaged or had the drive moved to a different computer and this happened. I deleted the asset in PROTECT Cloud and it showed back up. 
 

Sometimes I’ll install the Agent installer on top of the existing agent and it will start working. 

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