Systems show not connected for months

[Mike Hedley 0]

We have 3 systems that consistently show they haven't connected for months, and they won't update product or Management Agent.

[Marcos 5,072]

Please provide the following from a client that stopped connecting to the ESET PROTECT server:

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html
C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log

[BrianMorris 15]

A few of my systems were either imaged or had the drive moved to a different computer and this happened. I deleted the asset in PROTECT Cloud and it showed back up. 
 

Sometimes I’ll install the Agent installer on top of the existing agent and it will start working.