Rimon 0 Posted July 23, 2022 Share Posted July 23, 2022 Hello. I'm confusing about the policy of LiveGrid®. First of all, I want to ask a clear question: Does enabling "LiveGrid® reputation system" only and disabling "LiveGrid® feedback system" and also disabling the "automatic submission of samples", will still send my files to ESET cloud lab (manually or automatically)? In this help page https://help.eset.com/eis/15/en-US/idh_config_charon.html, As I understood from this help page, enabling only LiveGrid® reputation system will NOT automatically send files to the lab, is that right? But, in this section "You can choose not to enable ESET LiveGrid®" it says: Quote If you have used ESET LiveGrid® before and have disabled it, there may still be data packages to send. Even after deactivating, such packages will be sent to ESET. When all current information is sent, no further packages will be created. Does that mean, this feature will continue sending files to ESET cloud lab, even if it's disabled; because it was enabled before? And does this also means automatic submission of samples? Another question: How can I send files (CLEARY MANUALLY) to the Lab for further analysis without enabling LiveGuard feature? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted July 23, 2022 Administrators Share Posted July 23, 2022 6 minutes ago, Rimon said: Does that mean, this feature will continue sending files to ESET cloud lab, even if it's disabled; because it was enabled before? And does this also means automatic submission of samples? Only if there are some files cached that were evaluated as suitable for submission when the LiveGrid reputation system was enabled. 6 minutes ago, Rimon said: Another question: How can I send files (CLEARY MANUALLY) to the Lab for further analysis without enabling LiveGuard feature? You can submit suspicious files in an archive encrypted with the password "infected" to samples[at]eset.com Note that disabling the LiveGrid Feedback system also disables some protection / detection routines in other protection modules, such as the Ransomware shield. Rimon 1 Link to comment Share on other sites More sharing options...
Rimon 0 Posted July 23, 2022 Author Share Posted July 23, 2022 Thanks for the quick reply. Okay, I got it, that's great. What about the first question: Quote Does enabling "LiveGrid® reputation system" only and disabling "LiveGrid® feedback system" and also disabling the "automatic submission of samples", will still send my files to ESET cloud lab (manually or automatically)? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,070 Posted July 23, 2022 Administrators Solution Share Posted July 23, 2022 No, enabling only the LG reputation system will not submit files, only hashes of files. Rimon 1 Link to comment Share on other sites More sharing options...
Rimon 0 Posted July 23, 2022 Author Share Posted July 23, 2022 4 minutes ago, Marcos said: No, enabling only the LG reputation system will not submit files, only hashes of files. That's great. Thank you so much. Link to comment Share on other sites More sharing options...
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