Unable to submit suspicious files to ESET for analysis

[The_Eagle_007 3]

I am using a keyboard splitter app over Windows PC which is used for Gaming purpose for keyboard. I recently found that it has 2 Virustotal detections and ESET is showing the app clean. I wanted to submit the file for analysis and to make sure that its safe. But unable to email at samples@eset.com as Gmail is not allowing the password protected file to be attached to the email. Please help me to send the file for analysis and I want to receive the update of the result.

[Marcos 5,070]

Submitting it via the built-in form with a contact email address entered will prioritize the submission and make it easier to distinguish from the junk that many users submit anonymously.

[The_Eagle_007 3]

Can someone help me how to submit it to the ESET for analysis ?

[notimportant 5]

https://help.eset.com/eis/15/en-US/?idh_charon_file.html

[Kristal 5]

On 7/21/2022 at 9:11 PM, Marcos said:

Submitting it via the built-in form with a contact email address entered will prioritize the submission and make it easier to distinguish from the junk that many users submit anonymously.

So will samples which are submitted via trial version of ESET product be analyzed more fast than samples which are submitted via email?

[peteyt 393]

46 minutes ago, Kristal said:

So will samples which are submitted via trial version of ESET product be analyzed more fast than samples which are submitted via email?

Do you have a trial version of eset?