The_Eagle_007 2 Posted July 21, 2022 Share Posted July 21, 2022 I am using a keyboard splitter app over Windows PC which is used for Gaming purpose for keyboard. I recently found that it has 2 Virustotal detections and ESET is showing the app clean. I wanted to submit the file for analysis and to make sure that its safe. But unable to email at samples@eset.com as Gmail is not allowing the password protected file to be attached to the email. Please help me to send the file for analysis and I want to receive the update of the result. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted July 21, 2022 Administrators Share Posted July 21, 2022 Submitting it via the built-in form with a contact email address entered will prioritize the submission and make it easier to distinguish from the junk that many users submit anonymously. Link to comment Share on other sites More sharing options...
The_Eagle_007 2 Posted July 22, 2022 Author Share Posted July 22, 2022 Can someone help me how to submit it to the ESET for analysis ? Link to comment Share on other sites More sharing options...
ESET Support notimportant 5 Posted July 22, 2022 ESET Support Share Posted July 22, 2022 https://help.eset.com/eis/15/en-US/?idh_charon_file.html Link to comment Share on other sites More sharing options...
Kristal 5 Posted September 19, 2022 Share Posted September 19, 2022 On 7/21/2022 at 9:11 PM, Marcos said: Submitting it via the built-in form with a contact email address entered will prioritize the submission and make it easier to distinguish from the junk that many users submit anonymously. So will samples which are submitted via trial version of ESET product be analyzed more fast than samples which are submitted via email? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 346 Posted September 19, 2022 Most Valued Members Share Posted September 19, 2022 46 minutes ago, Kristal said: So will samples which are submitted via trial version of ESET product be analyzed more fast than samples which are submitted via email? Do you have a trial version of eset? Link to comment Share on other sites More sharing options...
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