Jump to content

ESETS Endpoint Mac writing excessive data to hard drive on M1 Mac


Recommended Posts

Hi, endpoint security v6 on an M1 Mac running Big Sur 11.6.7 - recently, swap seems to be getting more usage than usual, and memory pressure keeps going into yellow with system freezes occurring... esets_daemon occasionally has high memory use - right now it is using 1.06 GB... but when I look at Bytes written to disk it is by far the highest... it has written 46GB to disk since last restart and 10GB in the last day. What is going on? Is this amount written to disk related to the swap usage? Is this a normal amount for esets_daemon to be writing to disk?

Link to comment
Share on other sites

I have almost the same issues with v7, ticket 00388035. I asked user to get log collector's logs, but log collector hanged during it.

Yesterday's screenshots:

 

1.png

2.png

Link to comment
Share on other sites

  • Administrators

How long does it take after a system restart for memory consumption to grow to 1 GB and then to 10 GB or more?

Do you perform any network-intensive operations during that period?

Link to comment
Share on other sites

Users starting to complain in 2-3 hours after install. I'm not macOS user, cannot say more precise. Also they confirming that reboot doesn't help. Reinstall helps in 100% cases, but several days later it is appearing again 

Link to comment
Share on other sites

@Marcos: I opened ticket about issue with macOS version (ticket #00388035), added 2 different LogCollector logs and many screenshots. They answered a couple of e-mails after you moved ticket to HQ and after that - nothing. My boss saying that he don't want to prolong 1000+ licenses of ESET with such support, we need solution for macOS.

Also, I opened ticket #00395330 about new ESET Protect 9.1. 4 days gone, nobody answered. No need anymore, I reinstalled server completely.

Where I can look tickets and manage them? I receiving only emails. Is it anywhere client-accessible portal with tickets?

Link to comment
Share on other sites

  • Administrators

@mrac, we have escalated the ticket and provided DE support with the very latest version of ESET Endpoint for MacOS. This version addresses issues that might resolve also yours, however, since it was tested only briefly and it has not yet undergone pre-release QA tests, we recommend installing it only on one machine so far to find out if it helps in your case. We expect DE support to contact you very soon.

Link to comment
Share on other sites

it's possible latest update ESET Endpoint has fixed this for me - bytes written does not seem to be growing any more by the esets_daemon

Link to comment
Share on other sites

@Marcos: We deployed 7.2-test version on computers with issues (7.0, 7.1 installed), on 22 computers. All users for ~1 week testing are saying that CPU\RAM\Disk overload gone and this version is fine for them. One user complained that after this version install, macOS failed to install system updates (download fine, applying update failed several times). After uninstall of ESET, macOS updated without issues. Other users has no issues with macOS updates. Will wait for release of 7.2

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...