Ufoto 12 Posted July 12 Share Posted July 12 Hello, Recently I am coming across an issue which is really making our lives difficult. I am aware that I can raise a support ticket, however I just wanted to check whether this is not a known issue, or if it has some simple explanation. Occasionally the product is not able to collect any information about processes/executables that are involved in events. Apart from security perspective, this creates additional overhead as we use file signer in our exclusions, therefore since this field is not populated the exclusions are not working. Please see some example screenshots below: This is just an example we see this with different trusted files on different machines. I just wanted to check if someone else came across this issue? Thank you in advance! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted July 12 Administrators Share Posted July 12 Are you able to right-click ltsvc.exe on the target machine and check the file reputation with ESET Endpoint? Quote Link to comment Share on other sites More sharing options...
Ufoto 12 Posted July 13 Author Share Posted July 13 Hi Marcos, Do you mean to right-click and scan it? As this is the only option I see. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted July 13 Administrators Share Posted July 13 2 minutes ago, Ufoto said: Do you mean to right-click and scan it? As this is the only option I see. Not really, there should be also an option to check file's reputation: Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.