ESET INSPECT - Unable to compute hash

[Ufoto 14]

Hello,

Recently I am coming across an issue which is really making our lives difficult. I am aware that I can raise a support ticket, however I just wanted to check whether this is not a known issue, or if it has some simple explanation. 

Occasionally the product is not able to collect any information about processes/executables that are involved in events. Apart from security perspective, this creates additional overhead as we use file signer in our exclusions, therefore since this field is not populated the exclusions are not working. Please see some example screenshots below: 

 

This is just an example we see this with different trusted files on different machines. I just wanted to check if someone else came across this issue?

Thank you in advance!

[Marcos 5,070]

Are you able to right-click ltsvc.exe on the target machine and check the file reputation with ESET Endpoint?

[Ufoto 14]

Hi Marcos,

Do you mean to right-click and scan it? As this is the only option I see.

[Marcos 5,070]

2 minutes ago, Ufoto said:

Do you mean to right-click and scan it? As this is the only option I see.

Not really, there should be also an option to check file's reputation: