Rob Schember 2 Posted July 1, 2022 Share Posted July 1, 2022 Note -- this is not the same problem as reported with ESET shutting down computers after a scheduled scan. ESET is shutting down all of my computers after a successful MODULE UPDATE. Steps to reproduce the issue are below: Using Endpoint Antivirus 9.1.2051.0, even with the new configuration module 2011.5 from the pre-release channel, I set my automatic update schedule to check every 60 minutes. Every time it detects a new version of the Detection Engine (or any other module) and updates it, ESET shuts our computers down with a 30 second warning. This began with the upgrade to 9.1.2051.0 from 9.0.2046.0. I opened a support ticket regarding this issue. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted July 1, 2022 ESET Moderators Share Posted July 1, 2022 Hello @Rob Schember This is a known issue that has been discussed at https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510 I would recommend to watch it for further updates... Peter Link to comment Share on other sites More sharing options...
Rob Schember 2 Posted July 1, 2022 Author Share Posted July 1, 2022 4 minutes ago, Peter Randziak said: Hello @Rob Schember This is a known issue that has been discussed at https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510 I would recommend to watch it for further updates... Peter That issue was regarding shutting down the computers after a scheduled scan. This issue is regarding shutting down the computers after a module update. This is occurring even with the new configuration module 2011.5 from the pre-release channel which was reported to fix the issue with the problem in that other thread. Link to comment Share on other sites More sharing options...
Rob Schember 2 Posted July 1, 2022 Author Share Posted July 1, 2022 Here's a screenshot. Every time I get a successful update of any module, my computer shuts down. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted July 1, 2022 ESET Moderators Share Posted July 1, 2022 Hello @Rob Schember, I replied at https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510/?do=findComment&comment=153066 I hope you will be able to fix it based on it. If not, we are ready to assist you, but I won't be available much during the weekend (CEST), if you need the assistance now I would recommend to contact the local support... Peter Link to comment Share on other sites More sharing options...
Rob Schember 2 Posted July 5, 2022 Author Share Posted July 5, 2022 On 7/1/2022 at 3:02 PM, Peter Randziak said: Hello @Rob Schember, I replied at https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510/?do=findComment&comment=153066 I hope you will be able to fix it based on it. If not, we are ready to assist you, but I won't be available much during the weekend (CEST), if you need the assistance now I would recommend to contact the local support... Peter I think there may have been some corruption in the scheduled tasks. I was able to resolve the issue by deleting all of the scheduled tasks that were being pushed down by ESET PROTECT and recreating them. All computers have been stable all weekend. Peter Randziak 1 Link to comment Share on other sites More sharing options...
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