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Scheduled scan shutdown problem rears it's head again


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After installing the most recent ESET Endpoint Security 9.1.2051.0 to a test grouping of clients, those clients are now shutting down after a scheduled scan with no post-scan behavior selected. This is occurring on both Win10 and Win11 clients. Event log shows:

The process C:\Program Files\ESET\ESET Security\ekrn.exe (ComputerName) has initiated the power off of computer ComputerName on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned)
 Reason Code: 0x80000000
 Shutdown Type: power off
 

Behavior is identical to what happened back in v7.2, as referenced in this thread: 

 

I've shut down the scheduled scans for now to prevent the computers from shutting down, but a quick fix for this would be very helpful as I don't like not scanning regularly.

 

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  • ESET Moderators

Hello @JimChev3,

it has been reported at 

https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510

https://forum.eset.com/topic/32896-latest-endpoint-security-reboots-itself-after-updateagain/

I would recommend to check those for further updates.

We apologize for the inconvenience caused by it.

Peter

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