Rob Schember 3 Posted July 1, 2022 Share Posted July 1, 2022 I'm still having problems with computers shutting down after a successful update. If I run the "Check for updates" option manually from the GUI on any computer, even those with the new 2011.5 Configuration module, ESET will shut the computer down with a 30 second warning if any new updates were downloaded, even just Detection Engine updates. This also happens with scheduled updates, which run "continuously" every 240 minutes. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,171 Posted July 1, 2022 ESET Moderators Share Posted July 1, 2022 Hello @Rob Schember, I assume that the computers are managed by ESET PROTECT / ESMC / ERA, right? I would first check the Action after scan in the scheduled tasks. The policy / settings corruption might happen in 3 scenarios, see https://forum.eset.com/topic/32875-eset-endpoint-shutting-down-after-scheduled-scan-with-9120510/?do=findComment&comment=153054 for details. If the issue occurs on your ESET PROTECT management console you need to 1. switch it to pre-release update channel to get the fixed Configuration module 2. Manually fix the policies / scheduled tasks (if the policy is already corrupted, the Configuration module 2011.5 is not able to repair it, thus the manual fix is needed) Please do not edit the policies using the older Configuration module, as it might cause further issues If it won't help, get an ESET Log Collector output from the affected machine, upload it to a safe location and send a private message with download details to me and Marcos to check with a reference to this post. If correctly-looking policies would apply incorrectly on Endpoint 9.1 , the problem should be solved automatically (by just updating). Peter StooIT 1 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,171 Posted July 4, 2022 ESET Moderators Share Posted July 4, 2022 On 7/1/2022 at 3:11 PM, GDI said: Ok, so at this point it sounds like we can release 9.1.2051.0 as the issue has been resolved in the module (obviously as long as all systems have picked up the 2011.5 configuration module) Yes, based on my knowledge of the issue it should be safe to plan upgrade / new deployments to 9.1. Peter Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,171 Posted July 4, 2022 ESET Moderators Share Posted July 4, 2022 Hello @Rob Schember, I just wanted to ask you for an update, how the situation evolved on your side, as the behavior you described was quite unpleasant... Peter Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,171 Posted July 4, 2022 ESET Moderators Share Posted July 4, 2022 Hello @Rob Schember, if the issue persists, send us the output from ESET Log Collector to check, as requested above Peter Link to comment Share on other sites More sharing options...
Rob Schember 3 Posted July 5, 2022 Share Posted July 5, 2022 On 7/4/2022 at 3:13 AM, Peter Randziak said: Hello @Rob Schember, I just wanted to ask you for an update, how the situation evolved on your side, as the behavior you described was quite unpleasant... Peter Hi @Peter Randziak -- I was able to resolve the issue by deleting all of the scheduled tasks that were being pushed down by ESET PROTECT and recreating them. All computers have been stable all weekend. Thank you, --Rob Peter Randziak 1 Link to comment Share on other sites More sharing options...
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