Mr.Gains 4 Posted June 29, 2022 Share Posted June 29, 2022 I'm trying to better understand how the agent works. I had situations where that I can ping the client but they're not showing online in the console. The fix is usually having the user do their windows updates, dell updates, or a second reboot after being fully updated. I would like to know why the agent isn't checking in when the client is online instead of rebooting as a fix. ESET Management Agent 9.0.1141.0 ESET Full Disk Encryption 1.3.1.25 ESET Endpoint Security 9.0.2046.0 ESET Protect 9.0.1144.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 29, 2022 Administrators Share Posted June 29, 2022 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible connection errors. You can upload them here as well in an archive. Link to comment Share on other sites More sharing options...
Mr.Gains 4 Posted June 30, 2022 Author Share Posted June 30, 2022 I PM'd you the logs Link to comment Share on other sites More sharing options...
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