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Problem with Secure Data


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I recently purchased Eset Smart Security Premium for my Windows PC. When I was using Safe files feature and created an encrypted virutal drive of 500 mb , it sometimes crashes windows when opening or closing the eset encrypted virtual drive. Also a new user account is created automatically and even if I delete it , it just appears again from nowhere. I wonder why this problem is causing. Should ESET be able to fix it ? 

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  • Marcos changed the title to Problem with Secure Data
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1 hour ago, The_Eagle_007 said:

I recently purchased Eset Smart Security Premium for my Windows PC. When I was using Safe files feature and created an encrypted virutal drive of 500 mb , it sometimes crashes windows when opening or closing the eset encrypted virtual drive.

Please open a support ticket since a dump from the crash will be needed for perusal.

1 hour ago, The_Eagle_007 said:

Also a new user account is created automatically and even if I delete it , it just appears again from nowhere. I wonder why this problem is causing.

I assume this is caused by Anti-Theft which creates a Phantom account. Could you confirm that you have enabled Anti-Theft and created a Phantom account?

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I dont remember creating Phantom account and I have submitted a ticket and waiting for their email. Whats Phantom account does if Anti theft is turned on ? Tell me more about it. Also I will submit logs to ESET in this regard when they reply me via email.

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Yes I saw over Eset Anti theft portal its a phantom account which got created automatically and the crashing problem is resolved automatically. Its all good now.

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