The_Eagle_007 3 Posted June 19, 2022 Share Posted June 19, 2022 I recently purchased Eset Smart Security Premium for my Windows PC. When I was using Safe files feature and created an encrypted virutal drive of 500 mb , it sometimes crashes windows when opening or closing the eset encrypted virtual drive. Also a new user account is created automatically and even if I delete it , it just appears again from nowhere. I wonder why this problem is causing. Should ESET be able to fix it ? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,238 Posted June 19, 2022 Administrators Solution Share Posted June 19, 2022 1 hour ago, The_Eagle_007 said: I recently purchased Eset Smart Security Premium for my Windows PC. When I was using Safe files feature and created an encrypted virutal drive of 500 mb , it sometimes crashes windows when opening or closing the eset encrypted virtual drive. Please open a support ticket since a dump from the crash will be needed for perusal. 1 hour ago, The_Eagle_007 said: Also a new user account is created automatically and even if I delete it , it just appears again from nowhere. I wonder why this problem is causing. I assume this is caused by Anti-Theft which creates a Phantom account. Could you confirm that you have enabled Anti-Theft and created a Phantom account? Link to comment Share on other sites More sharing options...
The_Eagle_007 3 Posted June 22, 2022 Author Share Posted June 22, 2022 I dont remember creating Phantom account and I have submitted a ticket and waiting for their email. Whats Phantom account does if Anti theft is turned on ? Tell me more about it. Also I will submit logs to ESET in this regard when they reply me via email. Link to comment Share on other sites More sharing options...
The_Eagle_007 3 Posted June 22, 2022 Author Share Posted June 22, 2022 Yes I saw over Eset Anti theft portal its a phantom account which got created automatically and the crashing problem is resolved automatically. Its all good now. Link to comment Share on other sites More sharing options...
Tonyset 4 Posted June 22, 2022 Share Posted June 22, 2022 (edited) Hello, here you can find some notions about eset anti-theft ESET Anti-Theft | ESET HOME | ESET Online Help https://help.eset.com/home_eset/en-US/antitheft_device_settings.html Regards Edited June 22, 2022 by Tonyset Link to comment Share on other sites More sharing options...
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