Jump to content

ESET Internet Security was Activation failed.


Go to solution Solved by Marcos,

Recommended Posts

Dear Sirs

When installing ESET Internet Security, 
it cannot be activated by entering the license key, 
and the error message ECP.20003

Activation failed. We could not reach the activation server ECP.20003

OS is Windows 11
User is a home users do not set up firewalls and other equipment.
In the same network, other computers can register.
please help.

The attachment file is ESET log and Wireshark log.

Log-20220615.zip

Link to comment
Share on other sites

  • Administrators
  • Solution

it appears there is no attempt to communicate with activation servers (edf.eset.com). Was the pcap log really from an activation attempt? Nevertheless, I'd recommend opening a support ticket to confirm that something prevents ESET from communicating with activation servers.

Before I'd suggest removing the following records from the hosts file and rebooting the machine:

expire.eset.com
ocsp.globalsign.com
ocsp2.globalsign.com

Link to comment
Share on other sites

Dear Sirs

I am removing  records from the hosts file and netsh winsock reset and rebooting the machine.

This error has been resolved, thank you

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...