ghorbani.b 0 Posted September 20, 2014 Share Posted September 20, 2014 my some jpg, pdf, and ... files format converted to the .tuugovf format by adding this format to the end of the file by itself e.g nature.jpg converted to nature.jpg.tuugovf. and when i remove that the file dont open. whats the matter? Please help me. i dont khow whether i choose a relative section or not. sorry for that. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 21, 2014 Administrators Share Posted September 21, 2014 Maybe the file got encrypted by Cryptolocker. Check if there are files with instructions how to obtain a decoder. Link to comment Share on other sites More sharing options...
rugk 397 Posted September 21, 2014 Share Posted September 21, 2014 (edited) Additionally to Marcos post, here some more information. Like you describe it looks like you have a ransomware. This is basically a software which encrypts your files, so you cannot access them anymore and in nearly every case it says that you're files would be decrypted if you pay money. But, don't pay any money! You have no guarantee that your files are accessible after this! More information about such ransomware you can find here: Wikipedia article about ransomware How to protect against ransomware More about ransomware on WeLiveSecurity You should run an in-depth scan and search on ESET.com for a decrypter. (it depends on what ransomware you had on your computer) If you cannot access your computer anymore or if you had problems removing the threat use ESET SysRescue Live. Please keep us up-to-date and post your results in this topic. Edited September 21, 2014 by rugk Link to comment Share on other sites More sharing options...
Arakasi 549 Posted October 3, 2014 Share Posted October 3, 2014 ghorbani, did you have ransomware ? Need help ? Link to comment Share on other sites More sharing options...
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