IK4 0 Posted June 11, 2022 Posted June 11, 2022 Hi, I am having a problem where everytime I restart my Mac I would get a message in the Eset home on the app that the "web and email protection is non-functional." I turn on the proxy in the system preferences and click 'connect on demand' - then it works, Eset is back to normal function. However, but to no avial everytime I would restart my Mac, it would revert back and show me the same message. I have to manually perform this action everytime. I have reininstalled the softare to no avial. Is this a known bug? Thanks for any help!
Administrators Marcos 5,466 Posted June 11, 2022 Administrators Posted June 11, 2022 Please collect logs as per the instructions at https://support.eset.com/en/kb3404, open a ticket with your local ESET distributor and supply them with the generated archive.
Chas4 11 Posted June 13, 2022 Posted June 13, 2022 (edited) @Marcos I had that bug one time and it was the network system extension was not installed right, have to run the current version of the installer to fix the issue and then update ESET and reboot. (also need to make sure the macOS version is updated, there was an older version that had a bug with loading system extensions) Edited June 13, 2022 by Chas4
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