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Failed to load AD User Groups


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Hi Dears,

We find this problem in over 4-5 ESET Protect Console that after upgrade to latest version Users Group of AD will not load with this error :

Reading AD structure failed (check task configuration): Trace info: Failed to bind to the specified object (LDAP://192.168.3.2/DC=AAC,DC=LOCAL). Error code = 0x8007203a, The server is not operational. Error code: 0x8007203a

 

While AD Users load properly ! Just " User Groups " not work !

It seems that there is a bug in new versions but not in all situations.

what can we do for this issue ?

 

 

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For more info we test the AD with software like LDAP Browser and all users group and users list work find.

it seems that there is no problem in AD.

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@kamiran.asia, it's faster for you to reach the business service for faster response / help more than the forum here.

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