Failed to start ESET Server Security.

[You2022 0]

Dear ESET Support,

We working to setup eset server security for linux (EFS) latest version 9 in centos 7 vm, we get the following error:

[root@ihost]: ~ $ systemctl status efs -l
● efs.service - ESET Server Security
   Loaded: loaded (/usr/lib/systemd/system/efs.service; enabled; vendor preset: disabled)
   Active: activating (auto-restart) (Result: signal) since Thu 2022-06-09 19:06:53 CEST; 77ms ago
  Process: 24119 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS)
  Process: 24118 ExecStart=/opt/eset/efs/sbin/startd (code=killed, signal=SEGV)
  Process: 24096 ExecStartPre=/opt/eset/efs/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
 Main PID: 24118 (code=killed, signal=SEGV)

Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Failed to start ESET Server Security.
Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Unit efs.service entered failed state.
Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: efs.service failed.

the EFS throws a segfault and can not start

the system is fully updated and i also tried a reboot, complete remove and reinstall also does not help, this is the error

Jun 08 14:58:03 ihost kernel: startd[10841]: segfault at 10 ip 00007f15596af9d2 sp 00007ffeefb70e70 error 4 in libcommon.so[7f1559449000+350000]

we are trying to configure the previous version 8 and we are also getting the same Segmentation Fault error. any help on this situation.

Best Regards

You

[You2022 0]

Dear @Marcos,

Can you please approve this topic.

Thank you in advance

[You2022 0]

Dears @ESET Security Forum, @Marcos, @TomasP, @Aryeh Goretsky

Any update on this ticket request, our customer not protected at this moment because the EFS service not started.

Best Regards

You

[TomasP 294]

5 hours ago, You2022 said:

Any update on this ticket request

Hello You2022, this is not a ticket request.

On the ESET Security Forum, users help each other and ESET representatives may step in when necessary or when a question can't reasonably be answered by someone else.

However, in case of an unprotected server, I recommend to contact your local support team, who can assign an adequate priority to your case and help you out.

Regards,
Tomas

[Marcos 4,237]

Further to what TomasP wrote, a segmentation fault is not something that can be answered without additional logs and investigation. Therefore it's necessary to open a support ticket with your local ESET partner so that the case is properly tracked in the ticketing system. Customer care will then tackle the issue on their own or with the help of developers and then ask for more details, logs, strace, etc.