Jump to content

iPhone with IOS 15.5 not possible to enroll

Go to solution Solved by jgswinkels,

Recommended Posts


I deployed several windows servers, Windows 11 devices and 2 Android mobile devices.

Now i bought an iPhone with IOS 15.5

According: https://help.eset.com/protect_cloud/en-US/supported_products.html?operating_systems.html  IOS 15 is supported for mobile devices.

According : https://support.eset.com/en/kb6927-known-issues-for-latest-versions-eset-business-products#PROTECTcloud  this is not a known issue.

I created a static group Apple IOS Devices
ADD Device Accept the ULA and enroll with QR Code See image
Then enter device name and Generate code
Open in Chrome the  -> Download the MDM profile and wait ..

Now 24 hours later my iphone is still not enabled / enrolled / activated / connected under Apple IOS Devices

question: What is wrong ?

enrollment of a new Android device  Androind 8.1 -> same steps -> is working 



Link to comment
Share on other sites

  • Solution

Received from Eset support ONE picture which is NOT documented in userguide of Eset Cloud Protect.

Picture is:


After download profile @ telephone check profile download above Airplane Mode in Settings.

Click on Profile and Acknowledge and install this profile

10 seconds later .. refresh your dashboard 

result :



two iPhones enrolled next to the 3 Android devices.

pictures tells us more than 1000 words.

I have requested Eset support to Add picture of telephone into userguide.

Case closed 🙂





Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...