SlidMallard 1 Posted June 4, 2022 Share Posted June 4, 2022 Hi everybody, All tasks submitted from the server to the clients fail. I have an existing Windows Server with ESMC installed and it works fine. I can submit tasks and activate clients. I have installed ESET Protect on CentOS by downloading the VM. It has installed fine and I can connect the clients to the management console. However any tasks that I submit IE: Activation I keep getting errors. Specifically I am receiving ECP20032 error on the client when activating the clients from the CentOS server. However when connecting the client to the Windows server it activates fine. I have been searching the internet for 2 days and tried many different troubleshooting scenarios but I cannot seem to figure out why. Could it be that we are only allowed 1 ESET server per volume license? Cannot find anything useful in /var/log/eset and the management console states "fail" with no other useful information. I would really appreciate any pointers in the right direction. Thank you, Regards, Link to comment Share on other sites More sharing options...
Administrators Marcos 4,703 Posted June 4, 2022 Administrators Share Posted June 4, 2022 Activation is performed by the client, not by the ESET PROTECT server so it should not matter if you activate a product manually or via an activation task. Error 20032 means a bad HTTP gateway. Please open a support ticket for further troubleshooting. Does the endpoint connect through a proxy server to the Internet? Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
Solution SlidMallard 1 Posted June 4, 2022 Author Solution Share Posted June 4, 2022 Hi Marcos, Thanks for your reply. It appears the problem was linked to the proxy setting in ESET. Initially I set the proxy via server policy under the UPDATE menu. After setting the proxy under the TOOLS menu it seems to work fine now. After running Wireshark I picked up an error regarding the proxy which pointed me in the right direction. Thank you Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
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