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TimeMachine back ups still scanned even if set to be ignored


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Still waiting on a fix for this, already opened a support ticket about 2 years ago and seems the developers refused to look at the logs and screenshots and video if the ESET bug.

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According to the developers excluding the TimeMachine volume always worked.

Please create a script set_exclude.sh with the following content and run it:
 

product="endpoint_mac"

json=$(cat <<EOF
{
    "id": 0,
    "method": "_CE.rpc_api.screen_values_set",
    "params": {
        "values": {
             "daemon.settings.excludes": {"enabled": 1, "files": [{"path": "/Volumes/com.apple.TimeMachine.apple*.*"}]}
        },
        "major": -1,
        "product": "$product",
        "minor": -1,
        "product_name": "$product"
    }
}
EOF
)

/Applications/ESET\ Endpoint\ Security.app/Contents/MacOS/esets_daemon --json-rpc="$json"

 

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5 hours ago, Marcos said:

According to the developers excluding the TimeMachine volume always worked.

Please create a script set_exclude.sh with the following content and run it:
 

product="endpoint_mac"

json=$(cat <<EOF
{
    "id": 0,
    "method": "_CE.rpc_api.screen_values_set",
    "params": {
        "values": {
             "daemon.settings.excludes": {"enabled": 1, "files": [{"path": "/Volumes/com.apple.TimeMachine.apple*.*"}]}
        },
        "major": -1,
        "product": "$product",
        "minor": -1,
        "product_name": "$product"
    }
}
EOF
)

/Applications/ESET\ Endpoint\ Security.app/Contents/MacOS/esets_daemon --json-rpc="$json"

 

But according the ticket I opened the ticket back in December 2020, sent logs and photos and videos and seems those were all ignored by developers.  This is not a local usb drive but one over the Network (/Volumes/.timemachine/devicename._afpovertcp._tcp.local./different set of characters) using Apple's protocol (the path changes every reboot of macOS or of the router, might be other times it changes).

Rather than taking maybe an hour to backup sometimes the back ups might take over 16 hours,  Also that script has never been mentioned in any of the tickets I had for the time machine bug.

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They are excluded, yet the protection summary shows ESET scanning every file on the network drive as it is written (this time is even with the throttling disabled for backups), after I had posted this the estimate by macOS went up to 13 hours.

image.png.deb165391cb8cdc54c9920300d2894ab.png

Edited by Chas4
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V7 will add support for process exclusions which should eventually help you with the issue.

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1 hour ago, Marcos said:

V7 will add support for process exclusions which should eventually help you with the issue.

@MarcosTill then is there a way to get ESET to correctly exclude the network location since it currently ignores path exclusions that are not physical local drives to the time machine?

Current speed is ~0.06 MB/s, 0.05 items/s due to ESET ignoring the exclusion setting, and macOS is estimating around 20 hours for the approx 64GB left

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