T Dints 0 Posted June 2, 2022 Posted June 2, 2022 Hi, I need a way to disable automatic download of updates for ESET Cyber Security Pro (Mac). First of all, I know it's not secure, it's not recommended, it's mommy knows best, it's whatever-the-million-of-other-reasons-you-can-name. But I have one that counters all of them. In the place I live it currently, in Germany, internet providers are often of not the best quality. Outages are not uncommon, and usually I have 1-3 outages per month that last more than 1 hour and 1 every 1-2 months that last more than a day. I still have to to my job, though. So I'm using mobile internet as a fallback measure. Mobile internet in Germany is pricy as fhell, money they charge for extra packages are just insane. And each time there's an outage, I have to use a limited, metered connection. Which means each and every single byte of transferred data = money. If I run out of my monthly traffic limit before the next billing date, I'll have to put up 10€ for every 2Gb of traffic, just to keep doing my job. And automatic updates - is something that eats away bite by bite off that precious traffic pie. So it boils down to something really simple: why do I need an antivirus, if I don't have the internet? Or if I don't have a job because of that antivirus, who ate all the traffic I needed to do my job? I surely can live without an antivirus update for a day or two, don't you agree? I have disabled all automatic updates and downloads in my system except one: ESET. It's OK to notify me about a new update. But it's NOT OK to download things without my permission. Hence my question: how do I disable automatic downloading of updates by ESET Cyber Security Pro (Mac)?
Administrators Marcos 5,458 Posted June 2, 2022 Administrators Posted June 2, 2022 Currently it's not possible to disable product updates, however, we haven't released any so far either as far as I remember.
T Dints 0 Posted June 2, 2022 Author Posted June 2, 2022 3 hours ago, Marcos said: Currently it's not possible to disable product updates, however, we haven't released any so far either as far as I remember. Just this morning it was trying to download a ~130mb update. Just as I was trying to have a daily over Zoom using a 3G metered already-laggy connection 😕 Which has prompted me to write this post. Sure, you can delay it. For a while. But it will be repeating again and again and again and again... Not the best UX decision, tbh...
Administrators Marcos 5,458 Posted June 2, 2022 Administrators Posted June 2, 2022 So you are talking about module updates and not about product updates?
T Dints 0 Posted June 2, 2022 Author Posted June 2, 2022 I'm talking about everything that downloads anything at all. A user should be able to prevent any automatic download. No download should ever happen without user's explicit approval, be it ask-me-every-time or remember-my-answer-for-a-day-week-month-year-forever, or a setting checkbox, or a dropdown. People are so used to live in the world of unlimited internet that they often forget that even in 1st world countries, like Germany, a fast unlimited internet connection can easily be an unaffordable luxury.
Administrators Solution Marcos 5,458 Posted June 2, 2022 Administrators Solution Posted June 2, 2022 You can temporarily disable updates in Scheduler: Camilo Diaz and T Dints 2
T Dints 0 Posted June 3, 2022 Author Posted June 3, 2022 18 hours ago, Marcos said: You can temporarily disable updates in Scheduler Great! That's exactly what is needed. Thank you! Though I have to say that this is quite... surprising UX decision. For a User, at least. I do understand why it was done this way, though. Most probably, because a UX engineer was too busy (or not existing at all), and PM told the dev team "just do it somehow, anything will do". For a developer mindset this is a pretty obvious place for a recurrent/scheduled tasks. Still, Principle of Least Surprise applies to the Users too. And least surprising place for the User, when he is looking for an update-related settings, is the "Update" section of the preferences. @Marcos, I don't know if are able to transmit user feedback to the PM/POs, but if you do, I think there will be other users out there who would appreciate seeing at least a comment on the "Update" settings pane, that they can change the update frequency or disable it completely on the "Schedule" pane. Thank you again for the help! I hope this topic will help someone else, too.
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