schuetzdentalCB 8 Posted June 2, 2022 Share Posted June 2, 2022 hey, when adding a transport rule for "Recipient validation result" > is "Contains invalid recipient" > move to quarantine. It sometimes happens that normal Mails which should go to an external receiver are getting quarantined. For example user gets mail from @gmx.de and answers it back with "ok thanks" or something... then this mail never gets routed to our smtp gateway as i can see in the exchange logs. its just getting directly marked as failed and moved to quarantine by this eset rule. is this a problem with eset or maybe with something internal in our exchange 2019?. or is this rule not for production usage? thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted June 2, 2022 Administrators Share Posted June 2, 2022 Further troubleshooting and logs will be needed. I'd recommend opening a support ticket and providing: 1, Logs collected with ESET Log Collector after enabling diagnostic logging in ESET and receiving an email that hits the rule 2, The quarantined email itself. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted June 2, 2022 Author Share Posted June 2, 2022 thx will try to catch some logs Link to comment Share on other sites More sharing options...
Recommended Posts