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Activated devices name error

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On ESET business Account we are finding that when activating some devices, Eset identifies it as an existing pc and duplicates it, for example: we have PC250 activated correctly, when activating PC249, instead of creating the new record, it detects it as PC250-1

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Couldn't it be that it's a cloned machine? For some reason the hardware fingerprint of the two machines matches. I'd recommend contacting customer care for assistance with further troubleshooting.

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