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Cpu Temperature High with Eset Internet Security and Eset Service


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hello everyone , for a few weeks I have noticed that I have high temperatures on my pc.
My configuration is as follows:
Ryzen 5900x
x570s unify motherboard
noctua heatsink nhd15s
ram 32gb crucial 3600mhz
case lian li lancool II mesh
rtx 3070ti asus

Eset Internet security version 15.1.12.0

I noticed the problem for a while but this morning I realized that even in idle with only chrome open, eset internet security gives me peaks to the processor of 75 °, but not only having practically nothing running with a percentage of use of 10% the cpu does not drop below constant 66 °. Is the problem really Eset service? I would like to take it off after buying it and I was also enjoying it. I am attaching a screen

https://ibb.co/qDNRxDT

problema eset 1.JPG

Edited by fantidus90
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  • Administrators

Has the issue started to occur just recently and until then you'd been running ESET without issues? Does temporarily pausing real-time protection protection make a difference?

Please carry on as follows:
- in the advanced setup -> tools -> diagnostics enable advanced operating system logging
- reproduce the issue
- after 2-3 minutes disable logging
- collect logs with ESET Log Collector
- upload the generated archive here or to a file sharing service and provide me with a download link in a personal message.

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  • ESET Insiders

If you display the "Power usage" column in Task Manager does it show any particular program using above average power? It really could be anything without more info.

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On 5/26/2022 at 10:09 PM, Marcos said:

Has the issue started to occur just recently and until then you'd been running ESET without issues? Does temporarily pausing real-time protection protection make a difference?

Please carry on as follows:
- in the advanced setup -> tools -> diagnostics enable advanced operating system logging
- reproduce the issue
- after 2-3 minutes disable logging
- collect logs with ESET Log Collector
- upload the generated archive here or to a file sharing service and provide me with a download link in a personal message.

thanks guys and marcos, sorry for time i work this day. i have create log file. i have pm you now with log

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