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Overuse of licenses


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Hello

Inside the console gives an error using the license overuse,I have no computer inside the console and I deactivated them all

What should I do to match the license console and the console?

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  • ESET Staff

Hello,

This would indicate, that the license is being used on computers that do not connect to ESET PROTECT / PROTECT Cloud. 

You should login to your ESET Business Account, where under "Activated devices" you will find the ones. If those are not your computers, you can deactivate them (as that would indicate license leakage), and I would suggest to contact your ESET representative to reset license credentials. 

Regards,

Michal 

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  • 1 month later...
On 5/26/2022 at 1:44 AM, hamed_masoomi67 said:

What should I do to match the license console and the console?

Did you figure this out? I will go into my MSP Administrator (or eba.eset.com for non-MSP) and deactivate any computers that aren't checking in any longer. This kind of thing happens sometimes for me for some unknown reason. 

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